Aracelis Moreno Santana Email & Phone Number

United States

New York

San Juan, Puerto Rico

• Utilized the cloud-based hotel management solution, OpenHotel to manage online, phone and in-person room reservations, specializing in Airbnb, Bookings.com and Expedia
• Managed 27 apartments across 2 properties while maintaining a 94% response rate on Airbnb
• Welcomed guests, facilitated checked ins, and explained the hotel's amenities and concierge lists
• Responded to inquiries, fulfilled requests, and processed payments for our patrons
• Collaborated with other staff members to ensure that all guest rooms met hotel standards and accommodated any special requests
• Assisted customers with event planning for special events, such as weddings and business conferences

San Juan, Puerto Rico

• Utilized the POS system, Clover, to manage customer orders while familiarizing guests with menu items and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills
• Memorized details of daily specials, seasonal menu items and options while making recommendations and directing customers to meal add-ons and specialty drinks
• Organized food tickets for the chefs, expedited orders, and set and bussed tables
• Provided excellent customer service while delivering orders and ensuring customer satisfaction

San Juan, Puerto Rico

• Provided a memorable customer experience with efficient, friendly, and courteous service
• Registered sales on a cash register by scanning items, itemizing, and totaling customers’ purchases
• Maintained a clean and tidy checkout area while collecting payments, issuing receipts, processing refunds and exchanges, and bagging merchandise as needed

Marietta, Georgia, United States

• Advised prospective students through the process of enrolling in a college, choosing a major and applying for financial aid
• Explained the admission process, reviewed entrance requirements, and provided information about financial aid resources
• Helped applicants select the program that best aligned with their academic and professional goals
• Assisted with student orientations and the organization of enrollment events

Marietta, Georgia, United States

• Managed a staff of 2 to 30 at various catering venues hosting events such as bar mitzvahs, weddings, and corporate occasions
• Monitored food distribution to ensure that meals were delivered to the correct recipients and that special guidelines were met for dietary requirements, all while complying with standard operating procedures
• Maintained high standards of safety and cleanliness in all food areas which included the sterilization of dishes, silverware, kitchen utensils, equipment, and facilities
• Served food and beverages to patrons, and prepared or served specialty dishes at tables as required
• Maintained serving trays with required items along with accessories such as eating utensils, napkins, and condiments
• Prepared the serving areas with tables, linen, chafing pans, fuel burners, florals, and decorations

San Juan, Puerto Rico

• Provided excellent customer service by greeting and assisting customers, while providing a complete shopping experience
• Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
• Described and explained the use, operation, and care of merchandise to customers while answering any inquiries
• Responsible for a wide range of monetary tasks including opening and closing cash registers, counting money, separating charge slips, handling coupons and vouchers, balancing cash drawers, making deposits, computing.

Bayamón, Puerto Rico

• Conferred with customers by telephone and in person to provide information about As Seen On TV products, accept and enter orders, update accounts, aggregate reporting, and obtain details of any grievances
• Maintained records of customer interactions while recording transactions, complaints, or comments, as well as actions taken
• Followed through to ensure that appropriate actions were taken to resolve any customer issues in a timely and efficient manner

Caguas, Puerto Rico

• Promoter
• Interacted with hundreds of potential clients daily in courteous and respectful manner at a variety of venues ranging from store fronts and arenas to auto events and weekend-long conventions
• Distributed complementary samples and advertisements while promoting the brand and answering all inquiries
• Set up and arranged displays and exhibition areas to attract the attention of prospective customers while demonstrating and providing information on products and services

Bachelor Of Science - Bs, Nutrition Sciences, 3.0

Activities and Societies: Highlights include Starz Peer Mentor, Nutrition Club Member and Master Gardener Volunteers of Cobb CountyB.S..

Career In Personal Training

Technical, hands-on course designed to master health and fitness topics including nutrition, program design, human movement science.