- Working with multiple Project Managers in the day to day management of existing portfolio and new construction proposals.- Collaborate with and support both the Project Managers and Site Superintendents on delivering construction projects on budget, time and scope, while supporting the Customer Experience.- Develop process improvements in the current process in order to improve efficiency of expediting projects.- Gap analysis, spearheading and documentation of process development.- Health and Safety compliance

*Oversee the day-to-day operation of the General Contracting Division (revamped Division upon commencement); Manage team of Project Coordinator and Project Assistants*Prepare quotes and tenders, submit to clients for review based on gathered information (familiar with CCDC Forms, RFT processes and necessary requirements such as WSIB, Cert of Ins, NOP, etc);*Follow-up and job set-ups based on quote approval from client;*Ensure that estimator and project manager numbers are accurate; process any necessary change orders, purchase orders and ensure timelines are met; bill clients accordingly (i.e. progress billing);*Work closely with estimator, project managers, and senior management on multi-million dollar accounts;*Work with clients, consultants, sub-contractors, and trades to address any issues that may arise throughout project;*Create presentations and gather necessary samples for senior management and client approval;

*Project Manager for Tax Vendor Transition; Created - RFP, Gap Analysis, Testing Scenarios, and internal project plans for transition of 253,000 loan portfolio from Fidelity National Tax to First American Tax Services;*Project Manager for Loan Modification - Developed new processes that entails receipt and transmitting of information from multiple departments requesting updated Tax, Insurance, Escrow, and Vendors to ensure that information is captured and returned accordingly within specific timelines;*Business Analyst - Review and enhance processing reports to eliminate redundancy and enhance functionality within the Tax and Escrow Departments;*Quality Assurance - Coordinate system testing and create scenarios for department and IT during system upgrades

*Project Manager TouchPoint3 – Product development that allows qualified customers to enroll for specific insurance products via IVR, Web, and Direct Calls, capturing all information in one central data engine and forwarding relevant confidential information to vendor through specific web-service call;*Training Administrator – Trained 100+ associates on the functionality of TP3, going into detail of how the IVR, WEB, and transfer mechanisms were triggered, as well as outlining troubleshooting scenarios. Created Knowledge Center for easy reference and as future training material;*Relationship Management - Establish and maintain vendor relationship to enhance product opportunities, refine and continuously improve customer service and operations and improve marketing results;*Claims – Helped in establishing a fast-track system in the after-math of Hurricane Katrina; assisted customers in getting all their documents processed; liaison with insurance companies on active claims*Marketing - Determine and implement the needs of the customer and the Insurance Agency (e.g., workflows, statistics of the portfolio, systems, etc.);*Marketing - Set-up direct mail and telemarketing programs which include review of contractual agreements, review of telemarketing script, listen to live telemarketing calls, review of creative, approval from legal department, and overseeing campaign results;*Quality Assurance - Conduct quality assurance of marketing campaigns to assure service levels are met, primarily in reference to telemarketing campaigns and telemarketing vendors;*Marketing - Provide results to senior management about the optional insurance market, problem areas and any conditions which may impact company goals;*Event Planning – Coordinated team building events to boost employee morale

*Relationship Management - Liaison between insurance carriers and agency analyst, verify that all information transmitted is correct and accurate;*Claims – Revamped the Claims Process by eliminating redundancies and streamlining reports to achieve maximum visibility to senior management*Specialist - Coordinate audits between vendors and internal analyst;*Quality Assurance - Test applications in development environment and work with programmers on all fixes and enhancements;*Project Coordinator - Plan system updates and integration with appropriate groups in a timeframe seamless to operations

*Assistant to five managers in Loan Servicing, Customer Service, Escrow Administration, Service Relations, Cash Management and Optional Insurance; second assistant to the Vice President of the Escrow Administration & Service Relations department;*Created databases to streamline manual request from 100+ associates;*Handled multiple phone line, screened and resolved calls for Vice President and Managers;*Responsible for working with HR, IT, and facilities to insure proper on-boarding of new hires and acted as system administrator to assist with computer issues

• Assisted in daily management of 24 suite office• Custom designed and implemented new invoice system for appropriate billing of tenants• Assisted tenants by creating various spreadsheets for multiple projects• Helped in translating correspondence as needed

*Office Assistant and back-up Office Manager for the Hilltop Operations / CityWalk Management Department;*Resolved guest complaints and parking ticket violations through the Los Angeles Parking Enforcement Agency;*Worked in collaboration with Amphitheatre and Sheriff’s Department on concert nights to ensure smooth entry and exit to concert venue;*On alert for emergency situations that would entail shut down process;

received calls pertaining to lights out, create tickets to address issue

Processed fingerprints, distributed monthly checks, addressed customer concerns, translation services