Carlos Miguel Sayao Email & Phone Number

Vancouver, Washington, United States

Portland, Oregon Metropolitan Area

As a New Relic Support Engineer, I assisted a variety of Enterprise customers through their never-seen-before technical issues using the cloud-based observability platform focusing on web applications built in Java, PHP, and Node. To be successful in a constantly evolving technical landscape, we emphasized training, knowledge, collaboration, and customer empathy.• Collaborated with fellow Support Engineers to creatively and passionately investigate customer problems, while honing technical skills. Investigations often include reproducing applications under specific test conditions, while honing technical skills often involved pair programming sessions for enablement in new skills.• Supported New Relic customers by solving complex installation, configuration, and data exploration requests.• Advocated for customers to Product engineers and managers by providing feedback on feature requests and bugs to improve the customer experience. This includes identifying recurring or systemic problems in a monthly product review.• Contributed to both internal and customer-facing documentation and Knowledge Centered Support (KCS) including participation in our community forum.

A basic Wordpress site for displaying information including services offered, an about page, a blog page, and a contact page.• Migrated website to new host.• Updated look of the website for modern feel and mobile functionality.

Open source Android and iOS app to mirror a client city’s website.• Designed pages using Ionic React Framework.• Built rudimentary API calls to fetch JSON and populate pages.

Portland, Oregon Metropolitan Area

• Courses covered HTML5, CSS, HTTP, JavaScript (ES6), Node, Express, React, and other various libraries, frameworks, and APIs.• Work was focused on evaluating student assignments and projects.• Delivered constructive feedback and tips to students struggling with assignments.• Managed student concerns and inquiries concerning technical and academic issues.

Portland, Oregon Metropolitan Area

Senior capstone project part of an art installation (no longer) to be featured at Burning Man 2020. Written in Python, the multi-threaded program makes extensive use of Socket programming and command line scripting to sync vieo playback between two Raspberry Pis.• Wrote communication protocols to be fast and consistent.• Designed architecture to withstand harsh environments, minimize probability for failure, and provide users with easy interface and deployment.• Developed redundancy—Pis can be swapped out on the fly without disruption to playback.• Developed reliability—Errors handled by the system during the approx. 12h run time.

Portland, Oregon Metropolitan Area

• Operate laser printer to customize goods• Process small to large orders for consumers and business• Maintain cleanliness and safety standards around the warehouse

Vancouver, Washington, United States

Minor, Physics

Bachelor Of Science - Bs, Computer Science, 3.01