I bring deep expertise in leveraging AI & VoC research to design digital & human experiences & product strategies that deliver significant business growth and customer loyalty. My superpower is my ability to uncover the key(s) to success and to align senior leadership and stakeholders so the transformation can be done quickly and effectively. Cloud Migration & Change Management: For a technology companiy, I led the team which assessed,designed and deployed simplified experience transformations and change management for E2E interactions delivering a double-digit increase in portfolio expansion and retained revenue. Voice of Customer based digital product development: For another tech company, I led the gathering of voice of customer and partners that informed changes to existing products which increased custmer satisfaction and renewals. The research also uncovered new product opportunties. I led the team which designed and launched the new products which exceeded sales targets.Experiential Service Design that delivers "easy" and growth: For a Fortune 50 Retailer, I led the assessment of the current state omni-channel experience that resulted in a re-design of both the customer and employee experiences, delivering increases in customer repeat sales (loyalty). and increases in employee satisfaction and decreases in store operating costs. Channel and Customer Relationship Management - for a manufacturing company, I helped lead the cross-functional team which designed the digital subscription program which increased renewals and ARR from customers and partners.Data-driven transformation: For a Private Equity company and global manufacturer, I directed the assessment and recommended changes to the operating models & migration to the cloud. I developed the business cases to document the ROI of the recommended digital & support transformations. which persuaded leadership to make the recommeded investments. Customer loyalty program: For a NAM big box retailer, I led the design & development of a program that increased share of wallet, retention and was recognized as "best in class" by a leading online publication.Effective business management: As a leader of a business unit, I delivered a CAGR of 36% over 3 years.Let's connect so we can discuss your most pressing business challenges, issues or a needed solution. Specialties: Employee/Customer/Partner Experience ManagementProduct Lifecycle ManagementDigital TransformationResearching Customer/Partner Insights & Success Subscriber /Member loyaltyExperience Design