Baum Cx - Experience Assessments And Ai Strategy
Baumcx
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Michael Baum Email & Phone Number
Baum CX - Experience Assessments and AI Strategy
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BaumCX
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Current company
BaumCX
Role
Baum CX - Experience Assessments and AI Strategy
Location
San Francisco Bay Area, United States, United States
Who is Michael Baum? Overview
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Michael Baum is listed as Baum CX - Experience Assessments and AI Strategy at BaumCX, based in San Francisco Bay Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Michael Baum.
Michael Baum previously worked as Baum CX - Experience Assessments & Digital Innovation at Baumcx and Sr Customer Strategy Executive at Accenture Song. Michael Baum holds Analytics And Artificial Intelligence from Northwestern University - Kellogg School Of Management.
Profile bio
About Michael Baum
I bring deep expertise in leveraging AI & VoC research to design digital & human experiences & product strategies that deliver significant business growth and customer loyalty. My superpower is my ability to uncover the key(s) to success and to align senior leadership and stakeholders so the transformation can be done quickly and effectively. Cloud Migration & Change Management: For a technology companiy, I led the team which assessed,designed and deployed simplified experience transformations and change management for E2E interactions delivering a double-digit increase in portfolio expansion and retained revenue. Voice of Customer based digital product development: For another tech company, I led the gathering of voice of customer and partners that informed changes to existing products which increased custmer satisfaction and renewals. The research also uncovered new product opportunties. I led the team which designed and launched the new products which exceeded sales targets.Experiential Service Design that delivers "easy" and growth: For a Fortune 50 Retailer, I led the assessment of the current state omni-channel experience that resulted in a re-design of both the customer and employee experiences, delivering increases in customer repeat sales (loyalty). and increases in employee satisfaction and decreases in store operating costs. Channel and Customer Relationship Management - for a manufacturing company, I helped lead the cross-functional team which designed the digital subscription program which increased renewals and ARR from customers and partners.Data-driven transformation: For a Private Equity company and global manufacturer, I directed the assessment and recommended changes to the operating models & migration to the cloud. I developed the business cases to document the ROI of the recommended digital & support transformations. which persuaded leadership to make the recommeded investments. Customer loyalty program: For a NAM big box retailer, I led the design & development of a program that increased share of wallet, retention and was recognized as "best in class" by a leading online publication.Effective business management: As a leader of a business unit, I delivered a CAGR of 36% over 3 years.Let's connect so we can discuss your most pressing business challenges, issues or a needed solution. Specialties: Employee/Customer/Partner Experience ManagementProduct Lifecycle ManagementDigital TransformationResearching Customer/Partner Insights & Success Subscriber /Member loyaltyExperience Design
Listed skills include Crm, Strategy, Segmentation, Market Research, and 46 others.
Current workplace
Michael Baum's current company
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Baumcx
9 roles
Michael Baum work experience
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Baum Cx - Experience Assessments & Digital Innovation
Current
Baumcx
Help companies grow by improving experiences for customers, employees and partners and leading digital innovation.Solution Lead, Reality Labs (via Ascendion Contracting) Digital Experience - Leverage Gen AI and primary research to assess and benchmark current experiences, digital practices and maturity to deliver results quickly.Roadmap Development.
Jan 2023 - Present
Sr Customer Strategy Executive
Work with senior client leaders to assess, design and implement customer/partner digital experiences improvements that generated increases in customer satisfaction, product renewals and reduced costs to serve. Successfully extended engagements and closed new business aligning services to client growth objectives. Served clients in Insurance, Tech and.
May 2021 - Dec 2022
Director, Customer Experience Transformation
Aligned senior leadership with change management plans to be more customer and partner-centric, improving retention, portfolio expansion and reducing costs. Recruited and directed team responsble for engaging with senior process owners and product owners to lead digital experience improvments that improved customer, partner and employee satisfaction.
Oct 2018 - May 2021
Contract Customer Experience Leader
Wl Gore & Associates & Wells Fargo
- Led to the development of a new price quotation system which improved the ability to deliver quotes to customers by 250% and Increased customer satisfaction scores by over 20%.
- Assessed and designed improvements to customer interactions and business processes that delivered consistent best-in-class authenticated experiences across the enterprise.
- Identified and developed on-going metrics to enabled business owners to consistently deliver CX goals and business success.
Aug 2017 - Sep 2018
Customer Experience Practice Advisor
Led Fortune 500 client business leaders to grow business by becoming more digitally agile. Assessed, designed and led implementations of new digital experiences that increase customer engagement and decrease costs to serve.Closed multi-million dollars of new business in implementing Contact Center, Wireless and IoT technologiesEngagements in Retail.
Apr 2016 - Jun 2017
Director And Practice Leader
Led the teams which delivered business growth through Customer Experience and Digital Innovation transformations. Closed new business by partnering with senior client leaders to understand business goals and deliver engagements which clearly led to achieving those goals. Directed the assessment, design and implementation of new customer and employee.
Jun 2014 - Feb 2016
Principal Consultant
Brightstone, Inc.
A digital experience CRM and customer loyalty strategy consultancy providing services in these industries:Financial Services, Hosptiality, Manufacturing, Retail, Technolgy Accomplishments:Retail Loyalty Program selected as "Best of Retail" by Kiplinger's Online.Increased repeat sales by 20% year over year.Decreased customer churn by 35%
Nov 2002 - Jun 2014
Adjunct Faculty/Lecturer
Developed and taught curriculum on Customer Relationship Management in the Executive MBA program.Developed and taught curriculum on Buyer Behavior and Marketing Research
Jan 2001 - May 2011
4 education records
Michael Baum education
Analytics And Artificial Intelligence
Northwestern University - Kellogg School Of Management
Certificate, Digital Marketing
Columbia University
Mba - Executive Mba, Business Administration And Management, General
University Of St. Thomas - Opus College Of Business
Ba, Communications
San Francisco State University
FAQ
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What company does Michael Baum work for?
Michael Baum works for BaumCX.
What is Michael Baum's role at BaumCX?
Michael Baum is listed as Baum CX - Experience Assessments and AI Strategy at BaumCX.
Where is Michael Baum based?
Michael Baum is based in San Francisco Bay Area, United States, United States while working with BaumCX.
What companies has Michael Baum worked for?
Michael Baum has worked for Baumcx, Accenture Song, Vmware, Wl Gore & Associates & Wells Fargo, and Cisco.
How can I contact Michael Baum?
You can use AeroLeads to view verified contact signals for Michael Baum at BaumCX, including work email, phone, and LinkedIn data when available.
What schools did Michael Baum attend?
Michael Baum holds Analytics And Artificial Intelligence from Northwestern University - Kellogg School Of Management.
What skills is Michael Baum known for?
Michael Baum is listed with skills including Crm, Strategy, Segmentation, Market Research, Analytics, Marketing Strategy, Database Marketing, and Customer Acquisition.
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