Bich Le Email & Phone Number

Key Largo, Florida, United States

Oversight and leadership of group sales and operations under new management; developing and structuring sales program specific to corporate + ownershipOversight, setup, team implementation, and management of resorts new CRM system to include pipeline processes and workflows, email campaigns, proposals, contracts, collection of payments, as well as integration to resort's cloud-based PMS.Develop and maintain vendor loyalty program and community involvement.

Florida, United States

Continue to push the envelope with unique marketing tactics to drive sales for a luxury brand. Catering to groups with distinctive expectations requires out of the box strategies to ensure the promises are delivered. By continuously delivering on the promises, an acquired desire and determination to succeed becomes the driving force.I welcome a new opportunity and look forward to applying my efforts and knowledge to forge a strong working relationship with my next employer.

St Petersburg, Florida, United States

(1 month notice of departure and training of new GM for smooth exit)General oversight and leadership of the daily operations of all hotel departments including morning café, evening bar, and accommodating banquet facilities for group sales. Develops, promotes, and executes actions to achieve the hotel's goals for revenue, associate engagement, and guest service.Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.Ensure team is in uniform and personal appearances are clean and professional.Develop and maintain positive business relationships with guests, vendors, and external partners.Accounting functions including accounts payable and receivables, expense reporting, inventory for hotel, and food and beverage, purchase orders, purchasing, accountable for all deliveries, and proper communication to corporate accounting department.Administration of hire, onboard and development of hotel staff including schedule, payroll, disciplinary actions and recognition celebration, compliance with hotel, food and beverage, and labor regulations.Resolve guest and service requests and/or problems.Safety procedures include reporting accidents, injuries, and unsafe work conditions to corporate; and complete safety training and certifications while training and certifying staff

Lafayette, Louisiana

(1 month notice of departure and training of new sales manager for smooth exit)Generate sales from both internal and external sales initiatives to include: - Research and develop marketing and sales plans to identify potential clients- Development and design of private event collateral material to correspond with store location - Initial client contact through marketing tactics- Client meet and greet to ensure requirements are met and executed- Corporate correspondence to include payments and bookkeeping- Ensure contract clarity and ROI corresponds appropriately for maximum return- Execute event by ensuring client requirements are met. - Post event follow up to include itemized copies of receipt to event host and/or third parties- Internal organization to fulfill client rental and private event from initial contact to final invoice- Internal structure of booking client rental and private event to maximize calendar year- Build and maintain client relationships- Generating the next saleDevelop and maintain a local marketing plan- Association and Networking participation- Local Marketing events (onsite and offsite)- Engage in local fundraising events- Distribution of marketing materials- Ensure local marketing material is working in collaboration to sell the product - Management and execution of Sales Action Plan Planning and executing onsite/offsite events - Responsibility to post and communicate all facets of the event/s to management team and team members- Responsibility to input all events and revenue into Caterease for corporate use- Ensure all event details are smoothly executed by setting the team up for success- Generate yearly calendar of local events in conjunction with national eventsFollowing up post event and maintaining guest relationship - Always taking it the final product and adding a little extra to provide the lagniappe that sets us apart from others

Banner Elk

(relocated to LA with fulfillment of all open contracts) Internal and external management of sales and marketing- Collaborate with marketing and advertising teams for design and development of collateral material - Oversee the sales and tours of the venues to prospective clients - Develop community partnerships and interest for support of specific events - Communicate with agents, performers, vendors, event staff, and the company’s internal offices from contract inception through event - Finalize and implement contract details with vendors - Oversee the venue operations to assure requirements are addressed and met - Prepare and submit required paperwork to include payroll - Prepare cost estimates and monitor final billing - Provide guidance as appropriate to service 2 - 60 staff during event - Act as “point-person” during full phase of event until completion - Follow all safety rules and regulations Primary contact for building customer relationships as the concierge - Provide an open line of communication with internal offices via email, phone, and meetings to ensure clear direction - Secure all details before guest’s arrival to ensure a smooth entrance into the development - Book all guest’s activities and services to enhance the experience of each guest Administration of Mountain Sotheby’s International Realty Concierge Program and Real Estate Events - Manage proper records, receipts, & payments of all transactions pertaining to the concierge and Real Estate event program - Manage programs transactions of receivables and payables with Accounting - Ensure proper scheduling of services and ensure smooth transactions from beginning to end - Ensure proper marketing material for program, calendar of events, and Real Estate events - Collaborate with marketing teams for design and development of collateral material, special events, and newsletters - Collaborate with Mountain Sotheby’s team to showcase inventory through event-based marketing