Michael Broughton Email & Phone Number

Raleigh, Nc, Us

Raleigh, Nc, Us

Raleigh, North Carolina, United States

Raleigh, Nc, United States

Raleigh, North Carolina

Raleigh-Durham, North Carolina Area

Engage customers through regular touch points focused on the successful alignment of the customer’s strategic priorities and desired business/operational outcomes•Connect and consult across departments to ensure efficacy in on-boarding, implementation, and optimization strategies for customers• Assigned between 50-75 accounts at any one time, with a total contract value in excess of $8M• Discover expansion opportunities - $1.8 million in qualified leads for Q2FY17 and Q3FY17• Accelerate customer's time to value in the consumption of Cisco software and services• Maximize customer's ROI by collaborating with partners, field sales, sales engineers, and delivery teams• Act as Field Team Lead for our content security offers (Web Security/Email Security) • Ninja-Security Green Belt Certified• Built and continually drive internal and external trainings monthly with our engineer department• Participate in bi-weekly product team meetings to drive product updates from customer feedback

Raleigh, Nc

Managed relationships with new accounts and served as main point of contact for post-sale training and implementation. • 15% reduction in net MRR churn in 1000 assigned accounts.• Designed several successful cross-sell and retention strategies.• Worked closely with executive leadership to acquire and implement tools needed to achieve goal, including internal development of new Customer Relationship Management platform and pioneering use of analytic software to track engagement.• Owned all Financial accounts and provided leadership and training for my teammates regarding specific industry workflows, integrations and regulations.• Completely overhauled internal process surrounding the enablement of FINRA Archiving compliance and documentation using low-code automation software to reduce human-errors and decrease time to completion.• Consistently achieved greater than 50% adoption and greater than 70% active usage among assigned accounts YoY.

Raleigh-Durham, North Carolina Area

Developing strong relationships with customers to gain an understanding of their needs and ensure they understand and find full value of our products and services. Performing ongoing analysis of customer engagement and taking appropriate measures to increase adoption and usage. Proactively connecting with customers throughout life-cycle to maximize customer ROI and services benefits.

Raleigh, Nc