Melissa Burton

Melissa Burton Email and Phone Number

Senior Application Analyst @ Harvard Business School
Boston, MA, US
Melissa Burton's Location
Boston, Massachusetts, United States, United States
Melissa Burton's Contact Details

Melissa Burton personal email

n/a
About Melissa Burton

Bringing a low-code no-code approach to bear in the Higher Education field.

Melissa Burton's Current Company Details
Harvard Business School

Harvard Business School

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Senior Application Analyst
Boston, MA, US
Melissa Burton Work Experience Details
  • Harvard Business School
    Senior Application Analyst
    Harvard Business School
    Boston, Ma, Us
    View
  • Harvard Business School
    Senior Application Analyst
    Harvard Business School Aug 2024 - Present
    Provide subject matter expertise and operational support for collaboration and Generative AI Tools.Generative AI Team:* Serve on and facilitate a six member Generative AI Support Ecosystem Team* Devise process for bulk provisioning of 1000s of user bases into ChatGPT* Create system routing requests into ServiceNow and Planner* Ensure that knowledge base articles are current* Speak at community events on recent developments in Microsoft Copilot* Represent Harvard Business School at recent Microsoft Prompt-a-thon event at Harvard School of Public Health* Work as a key resource on Generative AI Enablement projectCollaboration Products:* Attend cross-Harvard meetings about collaboration efforts* Act as subject matter expert for SharePoint Online, Microsoft Teams, and Power Automate
    View
  • Harvard Business School
    Application Analyst, Crm And Collaboration
    Harvard Business School Jan 2023 - Aug 2024
    Boston, Massachusetts, United States
    Offer subject matter expertise and operational support for the organization for collaboration platforms.Support:* Diagnose, escalate and resolve software incidents.* Serve as go-to person for SharePoint Online questions.Data Analysis:* Active member of Community of Data Analysts affinity group.Outreach:* Serve as co-facilitator for the volunteer Collaboration task force.* Plan regular community virtual "Collaboration Coffee" events around best practices.* Continue as expert panelist, producer and editor of the "Spill the Beans" internal video series.
    View
  • Harvard Business School
    Web Technologist - Support For Collaboration Tools
    Harvard Business School Mar 2020 - Dec 2022
    Boston
    Microsoft Stack: * Provide Power Apps and Power Automate POCs and solutions to organization, including a POC for a bar-code scanning application used in tracking COVID-19 Test Kits.* Offer Modern Workplace low-code no-code implementations for automating tedious processes. * Meet with stakeholders to collect requirements and advise on how to get the most out of the platform. * Found and run community of practice for the Power Platform, "Power Pals."Collaboration task force - co-facilitator:* Imagine, co-produce, and serve as on-air expert for "Spill the Beans," a monthly Q&A video series with IT subject matter experts. Write, host, and edit educational videos, "Espresso Shots."* Co-host live virtual events, "Collaboration Coffees" for the organization. Analysis: * Produce monthly ServiceNow reports highlighting trends and metrics of service delivery.Accessibility Testing and Tier 1 Support:* Perform web accessibility assessments using tools such as NVDA, Wave, and Google Lighthouse.Certs:* Certified to the Power Platform App Maker Associate level (2022).* Certified in Power Platform Fundamentals (2021).
    View
  • Harvard Business School
    Web Technologist - Support For Web Cms, Analysis Focus
    Harvard Business School Aug 2018 - Feb 2020
    Boston, Massachusetts, United States
    * Advise in use of Microsoft Teams, SharePoint Online, and OneDrive.* Write and produce regular newsletter, "O365 Fans," to introduce the community.* Perform analysis for of NFS space usage among Faculty in preparation for migration off public-facing space.* Produce ServiceNow reports for evaluating incident volume and resolution velocity.
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  • Harvard Business School
    Web Technologist - Support For Web Content Management System
    Harvard Business School Apr 2015 - Jul 2018
    Boston, Massachusetts, United States
    * Serve as Tier 1 support for web-site related incidents and requests.* Received award for providing outstanding customer service.
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  • Harvard Business School
    Web Technologist - Site Development And Customer Training
    Harvard Business School Jul 2009 - Mar 2015
    Boston, Massachusetts, United States
    * Build web sites to specification using a combination of HTML, CSS, and XSLT.* Write documentation for home-grown SharePoint (On Premises) Content Management System (CMS).* Train members of the community in the use of the CMS.
    View
  • Harvard Business School
    Production Coordinator, Library Electronic Products
    Harvard Business School Jan 2000 - Jun 2009
    * Prepare content and image assets for weekly issue of HBS Working Knowledge: web site and newsletter.* Serve as key producing member of the de-facto Web shop for the organization:* Build 40+ sites using from scratch HTML and CSS.* Consult with application developers in IT on CSS best practices.
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  • Boston University
    Adminstrative
    Boston University 1989 - 1995
    Assorted positions including serving as front-line technical support for Telreg, the University's first dial-in registration system.
    View

Melissa Burton Skills

Xhtml Css Xslt Sharepoint Xml Html Jquery Cms Web Development Html 5 Web Design Information Architecture Wordpress User Experience Content Management Social Media Agile Methodologies Html5 Cascading Style Sheets

Melissa Burton Education Details

Frequently Asked Questions about Melissa Burton

What company does Melissa Burton work for?

Melissa Burton works for Harvard Business School

What is Melissa Burton's role at the current company?

Melissa Burton's current role is Senior Application Analyst.

What is Melissa Burton's email address?

Melissa Burton's email address is mb****@****hbs.edu

What schools did Melissa Burton attend?

Melissa Burton attended Boston University, University Of Delaware, Boston University.

What skills is Melissa Burton known for?

Melissa Burton has skills like Xhtml, Css, Xslt, Sharepoint, Xml, Html, Jquery, Cms, Web Development, Html 5, Web Design, Information Architecture.

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