Flor Ortiz Email and Phone Number

▪Lead and analyze results of customer audits, Scorecards and customer surveys to develop, prioritize and execute corrective actions.▪Lead and drive quality activities such as corrective/preventive actions, including continuous improvement techniques to help minimize process variation and achieve desired performance metrics.▪Implementation and monitoring of CSRs ensuring deployment and perfect understanding between the organization.▪ Approval of process changes and development of new projects within the organization.▪ Preparation of PPAP and ensuring their approval.▪Monitor the quality of packaging suppliers and development activities that will improve their performance.▪Guide and train collaborators on quality awareness, FMEA, Control Plan and CSR.▪Maintain, monitor and support accurate reporting of quality complaints and quality metrics costs.▪Support multidisciplinary teams with root cause analysis and problem solving using quality tools (8D methodology, 5 Whys, etc.)▪Management and dissemination of specifications, drawings and methods with related processes.▪Internal auditor in ISO 45001, ISO 14001, ISO 9001: IATF 16949 systems, VDA Auditor 6.3 / 6.5, layered audits and 5S.▪IATF16949 Lead Auditor and Supplier Auditor

▪Monitor, follow up and take leadership in improving KPI actions▪Follow-up on complaints from assigned customers, as well as internal customers (sister plants, warehouses and sales offices)▪Shipping approval▪Internal auditor ISO 45001, ISO 14001, IATF 16949, 5s and layered audits

▪ Evaluation of non-conforming products, providing appropriate rework methods if necessary. ▪Validation of Raw Materials and new suppliers. ▪Conducting laboratory tests to improve the process. ▪Generation of MOCs (Change Management) for changes in process. ▪Product performance analysis.

Project: Polystyrene-Lignin Composite Material with Photo-degrading Additives.▪ Publication of scientific article in Academia Journals ISBN 978-1-939982-29-2 Online Volume 10 page 1478, publication date September 29. 2017▪ Reinforcement of the polystyrene polymer matrix to improve its mechanical and thermal properties, adding Titanium Dioxide to convert it into a photodegradable product when exposed to UV light. ▪ Management of laboratory equipment to carry out characterization tests: Rheometer, Dynamic Mechanical Analysis, Infrared Spectrophotometry with Fourier Transform, Thermogravimetric Analysis, Differential Scanning Calorimetry, Mechanical Tensile Tests.▪ Internship in the international student program at the Ecole Polytechnique de Montreal in the province of Quebec, Canada.

▪ Coordinator of internal and external audits, national and foreign such as Responsible Care, STPS, Internal Quality Management Audits and insurance companies.▪ Creation and updating of Security Procedures according to the ISO 9001:2008 standard▪ Supervision and administration of contractors in security matters in accordance with the requirements of the STPS.▪ Safety training for employees, contractors, and national and foreign visitors.▪ Safety advice to users

▪ Certification in ISO 9001:2008, for the first time. ▪ Promotion of objectives and quality policy. ▪ Evaluation of Internal Auditors and suppliers ▪ Update of procedures, instructions, and manuals in accordance with the New Quality Management system.