Global Marketing And Retail Excellence Customer Experience E Omnichannel Senior Director
Current
Aug 2024 - Present
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Marco Scaglioni Email & Phone Number
Global Marketing and Retail Excellence Customer Experience e Omnichannel Senior Director
at
Amplifon
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Global Marketing and Retail Excellence Customer Experience e Omnichannel Senior Director
Location
Milan, Lombardy, Italy
Company size
Who is Marco Scaglioni? Overview
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Quick answer
Marco Scaglioni is listed as Global Marketing and Retail Excellence Customer Experience e Omnichannel Senior Director at Amplifon, a company with 6200 employees, based in Milan, Lombardy, Italy. AeroLeads shows a matched LinkedIn profile for Marco Scaglioni.
Marco Scaglioni previously worked as Global Retail Excellence Omnichannel and Store Operations Senior Director at Amplifon and CRM, Loyalty, Go To Market and Strategic Retail and Product Director at Costa Crociere S.P.A.. Marco Scaglioni holds Executive Master In Business Administration from Polimi Graduate School Of Management.
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Amplifon
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Profile bio
About Marco Scaglioni
Passionate for change and new challenges, strong experience in MKTG, Retail, CRM, Channel Management, Sales and Operations in Telco, ICT, Retail and Tourism Industries.
Current workplace
Marco Scaglioni's current company
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Amplifon
13 roles
Marco Scaglioni work experience
A career timeline built from the work history available for this profile.
Global Retail Excellence Omnichannel And Store Operations Senior Director
Leading innovation and reshaping of Retail Customer Experiences, managing worldwide the Omnichannel digital transformation within Amplifon group (20 countries, 6k stores, 9k professionals) and the evolution of Store Operations Strategy and Implementation. Coordinating 15 Marketing, Retail Excellence and Operations People
Apr 2023 - Jul 2024
Crm, Loyalty, Go To Market And Strategic Retail And Product Director
In Global Marketing Team, develop customer centricity and grow customer value by designing state of the art CRM strategies (segmentation and personalization drivers, contact strategy, end to end integrated customer experience)Coordinate Direct Marketing Campaign across multiple geographies (ITA-ES-FR-D-A-CH-SAM) Develop Costa Loyalty Program (Costa.
Apr 2019 - Mar 2023
Worldwide Experience Excellence And Training Director
Programm management office (PMO) for Worldwide Sales Strategic progects. Design and implement sales and management processes for direct sales channels (inbound and outbound contact centers worldwide, ITA-FR-ES-DE-SAM). Development of the digital touch points to increase lead generation and conversion rate. Measure the customer satisfaction. Definition of.
Jul 2018 - Mar 2019
Sales Operations & Retail Area Manager
Managing Sales & Operations of +160 MBE Stores in North West and Center Italy. Accountable for Area P&L and Network Development. In charge for Italian Country of Sales Support team, and framework agreements negotiation. Coordinating Salesforce of 10 People.
May 2016 - Jun 2018
Retail Customer Experience Manager
Design, implement and measure the Customer Experience in Italian Vodafone Store (+700). Managing store layout, service model, omnichannel and people management (training & development). Managing 7 People
Oct 2014 - Apr 2016
Sales Area Manager
Managing the indirect channel portfolio (+1000 point of sales) in South Italy. Managing 4 Salesforce People
Apr 2013 - Sep 2014
Sales Operations Manager
Managing the sales process, tools and systems for all the Italian Vodafone Store and Point of Sales (+3000). In charge of launch new product and services, stores IT capabilities, processes and communication. Managing 8 People
Apr 2011 - Mar 2013
Crm Manager
Managing CRM process, systems for ADSL and Post Paid Customers and Call Centers. Managing 5 People
Dec 2009 - Mar 2011
Senior Project Manager
Development and start up of Vodafone Fixed Line new service (ADSL) into the consumer market. Service and product requirements and project management for roll out.
May 2007 - Nov 2009
Product Marketing Manager
Development of different broadband services: Alice Home TV (IPTV), Antivirus, DWB-H, Voip Phones.
May 2004 - Apr 2007
Research Specialist And Didactis
Sep 2003 - Apr 2004
Research Specialist
Sep 2002 - Aug 2003
Team & coworkers
Colleagues at Amplifon
Other employees you can reach at amplifon.com. View company contacts for 6200 employees →
VS
Valeria Sergi
Colleague at AmplifonReggio Di Calabria, Calabria, Italy, Italy
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SS
Sylvie Schreiber
Colleague at AmplifonFrance, France
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CL
Catherine Le Villain
Colleague at AmplifonGreater Le Mans Area, France
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LR
Luthfur Rahman
Colleague at AmplifonWest Midlands, England, United Kingdom, United Kingdom
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MB
Marta Barba Gómez
Colleague at AmplifonChiclana De LA Frontera, Andalusia, Spain, Spain
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CT
Carsten Treppner
Colleague at AmplifonMeissen, Saxony, Germany, Germany
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AD
Angelique Daley
Colleague at AmplifonGreater Minneapolis-St. Paul Area, United States
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TH
Tammy Hackworth
Colleague at AmplifonMinneapolis, Minnesota, United States, United States
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MB
Martyn Bailey
Colleague at AmplifonWarrington, England, United Kingdom, United Kingdom
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MN
Mariam Nady
Colleague at AmplifonEgypt, Egypt
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Valeria Sergi
Colleague at AmplifonReggio Di Calabria, Calabria, Italy, Italy
View →
SS
Sylvie Schreiber
Colleague at AmplifonFrance, France
View →
CL
Catherine Le Villain
Colleague at AmplifonGreater Le Mans Area, France
View →
LR
Luthfur Rahman
Colleague at AmplifonWest Midlands, England, United Kingdom, United Kingdom
View →
MB
Marta Barba Gómez
Colleague at AmplifonChiclana De LA Frontera, Andalusia, Spain, Spain
View →
CT
Carsten Treppner
Colleague at AmplifonMeissen, Saxony, Germany, Germany
View →
AD
Angelique Daley
Colleague at AmplifonGreater Minneapolis-St. Paul Area, United States
View →
TH
Tammy Hackworth
Colleague at AmplifonMinneapolis, Minnesota, United States, United States
View →
MB
Martyn Bailey
Colleague at AmplifonWarrington, England, United Kingdom, United Kingdom
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MN
Mariam Nady
Colleague at AmplifonEgypt, Egypt
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4 education records
Marco Scaglioni education
Executive Master In Business Administration
Master'S Degree, Electronic Engineering
Elective Course In Mergers & Acquisitions
Elective Course In Innovation Management
FAQ
Frequently asked questions about Marco Scaglioni
Quick answers generated from the profile data available on this page.
What company does Marco Scaglioni work for?
Marco Scaglioni works for Amplifon.
What is Marco Scaglioni's role at Amplifon?
Marco Scaglioni is listed as Global Marketing and Retail Excellence Customer Experience e Omnichannel Senior Director at Amplifon.
Where is Marco Scaglioni based?
Marco Scaglioni is based in Milan, Lombardy, Italy while working with Amplifon.
What companies has Marco Scaglioni worked for?
Marco Scaglioni has worked for Amplifon, Costa Crociere S.P.A., Mail Boxes Etc. Italia, Vodafone, and Telecom Italia.
Who are Marco Scaglioni's colleagues at Amplifon?
Marco Scaglioni's colleagues at Amplifon include Valeria Sergi, Sylvie Schreiber, Catherine Le Villain, Luthfur Rahman, and Marta Barba Gómez.
How can I contact Marco Scaglioni?
You can use AeroLeads to view verified contact signals for Marco Scaglioni at Amplifon, including work email, phone, and LinkedIn data when available.
What schools did Marco Scaglioni attend?
Marco Scaglioni holds Executive Master In Business Administration from Polimi Graduate School Of Management.
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