Mark-Shane Scale
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Mark-Shane Scale Email & Phone Number

Customer Support Team Coach at 1Password at 1Password
Location: St Thomas, Ontario, Canada 11 work roles 4 schools
1 work email found @uwi.edu LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email m****@uwi.edu
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Current company
Role
Customer Support Team Coach at 1Password
Location
St Thomas, Ontario, Canada
Company size

Who is Mark-Shane Scale? Overview

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Quick answer

Mark-Shane Scale is listed as Customer Support Team Coach at 1Password at 1Password, a company with 241 employees, based in St Thomas, Ontario, Canada. AeroLeads shows a work email signal at uwi.edu and a matched LinkedIn profile for Mark-Shane Scale.

Mark-Shane Scale previously worked as Senior CX Service Representative at 1Password and Customer Support Team Lead at 1Password. Mark-Shane Scale holds Abd, Library And Information Science from The University Of Western Ontario.

Company email context

Email format at 1Password

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{first}.{last}@uwi.edu
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AeroLeads found 1 current-domain work email signal for Mark-Shane Scale. Compare company email patterns before reaching out.

Profile bio

About Mark-Shane Scale

Spent a decade or so in higher education and am now working as an information technology professional.

Listed skills include Research, Teaching, Library Research, Library Science, and 51 others.

Current workplace

Mark-Shane Scale's current company

Company context helps verify the profile and gives searchers a useful next step.

1Password
1Password
Customer Support Team Coach at 1Password
toronto, ontario, canada
Website
Employees
241
AeroLeads page
11 roles

Mark-Shane Scale work experience

A career timeline built from the work history available for this profile.

Senior Cx Service Representative

Current

Ontario, Canada

Sep 2024 - Present

Customer Support Team Lead

Canada

Jun 2022 - Sep 2024

Customer Support Specialist

Ontario, Canada

Sep 2021 - Jun 2022

Customer Support Representative

Saint Thomas, Ontario

Apr 2019 - Aug 2021

Lecturer

Delivering the highest standard of problem-based and case teaching and research to produce information professionals and leaders well equipped to face the challenges of a dynamic information environment and to meet the information needs of the Caribbean for the twenty-first century and beyond.

Sep 2015 - Jul 2018

Phd Student

London, Canada Area

  • During the process of writing my dissertation, which involved identifying a particular problem or question and developing more knowledge about the subject matter through empirical research, I also spent time taking a.
  • Research Methods and Statistics
  • Information and Communication in a Digital Age
  • Language Computing Technologies for Libraries and Information Science.
  • Folklore and Storytelling in Business Information Provision (self-directed)
  • Blogs as Sources of Information (self-directed)Participated as a Member, Presenter or an officer in the:
Sep 2011 - Jan 2016

Lecturer (Part Time)

London, Canada Area

Taught a Masters course with enrollment of 60+ MLIS students. The course was taught for the Faculty of Information and Media Studies and was entitled "Managing and working in information organizations".

May 2013 - Aug 2013

Researcher/Member

Sociodigital Lab

London, Canada Area

  • My work in this lab focuses on social media and their application to libraries and other information-oriented work settings. I am particularly interested in the knowledge sharing stories via blogs created by.
  • Theorizing how blogs function as information sources, as well as how libraries can use blogs to provide an information service that connects patrons to knowledge sharing stories shared on the Web.
  • Conceptualizing alternative ways to present information in library online catalogues in a more narrative format
Sep 2012 - Sep 2015

Researcher/Member

Language And Information Technology Research Lab

London, Canada Area

  • My work in this lab has been focused on virtual/artificial intelligent conversational agents with applications to libraries and other information-oriented work settings. My work here includes:
  • Researching blogs as information sources that connect entrepreneurs to knowledge sharing stories created and shared on the Web by other entrepreneurs and small business owners.
  • Conceptualising a system for making relevant blog posts more accessible to users through conversational interaction with virtual/artificial intelligent conversational agents.
Sep 2012 - Sep 2014

Assistant Lecturer

University Of The West Indies, Mona Campus

Jamaica

  • In this position, I taught courses for the Department of Library and Information Studies, carried out research and participated in a number of administrative tasks and committees.Courses taught include:
  • Information Technology course (LIBS6501) for Librarians at the Postgraduate Level (August to December)
  • (co-lecturer) Research in Information Work (LIBS6401/LS64A) (January to June) in particular, Quantitative Data Analysis and Introduction to Statistical Computing
  • Management of Information Services at both the undergraduate level (LS12A & LS12B / LIBS1201 & LIBS1202) and at the postgraduate level (LS61A / LIBS6101)
  • Management of University and Research Libraries (LIBS6102/ LS61B) at Postgraduate levelFor research, please see samples of some of my publications below.
Aug 2008 - Aug 2010

Librarian

University Of The West Indies, Mona Campus

Jamaica

  • Operated reference services online and face to face to students and faculty, including disseminating information to faculty
  • Purchased and ordered materials for the departmental library collection,
  • Delivered bibliographic/library instruction to students Accomplishments/achievements include:
  • Spearheaded the redesign and development of the department’s new Website.
  • Created the Department’s Facebook page and presence - through which the Department is able to send news and updates and promote itself and its public events to alumni, friends and other Facebook users (September –.
  • Maintained the department’s Facebook presence (2008-2011)
Sep 2007 - Aug 2008
Team & coworkers

Colleagues at 1Password

Other employees you can reach at 1password.com. View company contacts for 241 employees →

4 education records

Mark-Shane Scale education

Master Of Library & Information Studies (Mlis), Library And Information Studies

University Of The West Indies, Mona Campus

Bachelor Of Science (B.Sc.), Political Science With Statistics

University Of The West Indies, Mona Campus
FAQ

Frequently asked questions about Mark-Shane Scale

Quick answers generated from the profile data available on this page.

What company does Mark-Shane Scale work for?

Mark-Shane Scale works for 1Password.

What is Mark-Shane Scale's role at 1Password?

Mark-Shane Scale is listed as Customer Support Team Coach at 1Password at 1Password.

What is Mark-Shane Scale's email address?

AeroLeads has found 1 work email signal at @uwi.edu for Mark-Shane Scale at 1Password.

Where is Mark-Shane Scale based?

Mark-Shane Scale is based in St Thomas, Ontario, Canada while working with 1Password.

What companies has Mark-Shane Scale worked for?

Mark-Shane Scale has worked for 1Password, The University Of The West Indies, Mona Campus, Western University, Sociodigital Lab, and Language And Information Technology Research Lab.

Who are Mark-Shane Scale's colleagues at 1Password?

Mark-Shane Scale's colleagues at 1Password include یاسر مرادی, Anna Eastick, Wendy Lo, Thet Paing, and Joshua Guitard-Maraj.

How can I contact Mark-Shane Scale?

You can use AeroLeads to view verified contact signals for Mark-Shane Scale at 1Password, including work email, phone, and LinkedIn data when available.

What schools did Mark-Shane Scale attend?

Mark-Shane Scale holds Abd, Library And Information Science from The University Of Western Ontario.

What skills is Mark-Shane Scale known for?

Mark-Shane Scale is listed with skills including Research, Teaching, Library Research, Library Science, Digital Libraries, Higher Education, Information Retrieval, and Library Instruction.

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