Carolyn Green Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas Area

--Administered in-the-moment employee deployment plans to ensure coverage and quality customer service during peak business hours--Developed centralized task management document to increase efficiency and establish standard of completion across all shifts and partners--Implemented recycling plan to reduce store waste by over 35% monthly--Improved customer service scores from lowest in Austin area to over corporate average in 3 mo.--Created training “pocket flashcard” to help employees onboard more quickly--Actively mastering complex details of taste notes for 40+ roasts

-Developed tailored business plans to increase revenue at an average of 20% quarterly -Managed specific growth and marketing needs of 375+ diverse accounts -Sustained constant 28% account growth (vs. national average of 14% growth annually) -Enhanced portfolio growth within accounts by independently creating business development plans -Educate and train new and emerging aesthetic accounts to facilitate their ongoing growth and success with our portfolio of products -Utilize consultative selling strategies and industry-specific insights to fulfill customer needs in highest-potential accounts -Collaborate with multiple business units and teams as referral specialist for complex customer needs Accomplishments: --Center of Excellence - Jumpstart Training Program, January 2017 - present Coordinate details of training between physicians and product managers to provide full aesthetic training to new injectors in the field Present program details to multiple training courses for all levels of business, including international counterparts and other business unit managers. --Mentor Program, June 2016 - present Provide supplementary hands-on training and best practice strategies to 4 new hires in their first 6 months of employment Engage new hires in critical thinking exercises to target accounts more efficiently and introduce best-practice strategies for their accounts --Keep Allergan Weird committee, January 2016 - present organize details of company outings, volunteer days and fundraising events

Responsibilities -Managed a $250k revenue per month rental operation -Analyzed and balanced monthly bad debt and financial statements -Prepared routine business performance documents for superiors in all aspects of business operations -Supervised a range of employees from service agents to management trainees -Directed a team of employees to execute and implement comprehensive business plans and fleet logistics -Mentored and trained colleagues on effective marketing and sales tactics -Developed monthly marketing schedule to increase fleet by 8% -Administered Performance Development Marketing strategies to employees to ensure marketing penetration -Cultivated relationships with new and existing customers/accounts to build and strengthen repeat business -Established strong relationships with various accounts to ensure repeat business and be primary point-of-contact for billing, additional referral needs, and troubleshooting -Diffused customer service issues to ensure customer retention -Provided full circle customer service for every customer -Impacted the branch’s monthly profit through personal daily sales of protection products Accomplishments --Trained 11 colleagues in preparation for their Management Qualification Interviews --Consistently achieved sales in top 20% of entire Central Texas Region, including recognition for "elite" seller status (top 5% of Central Texas salesforce)

Responsibilities: -Created cold call sales plan to increase revenue from local businesses. -Secured new business commitments for the growth of our catering services. -Established loyal clientele through friendly, personal interactions and one-on-one customer service. -Maintained good rapport with other servers and kitchen crew in order to work as an efficient team.-Managed multiple diner's needs efficiently and quickly to enhance dining experiences.

Responsibilities -Directed a team of 30+ employees in executing monthly merchandise changes to reflect company appearance standards. -Trained employees in extensive product knowledge and customer service to drive personal and store sales goals. -Created a fun and friendly culture in the store to ensure a comfortable customer experience.

Bachelor Of Arts (B.A.), Anthropology

Activities and Societies: Experimental Archaeology Club

Psychology