Marriel Cayanan Email & Phone Number

Dubai, United Arab Emirates

Job Description:• Oversee and guide the development and monitoring of processes related to recruitment and retention, compliance and record keeping, compensation, benefits, training and development and performance monitoring, payroll and employee relations. • Responsible in overseeing project planning, monitoring, execution and coordination with contractors, mall managements and government authorities.• Responsible in visa application, providing administrative assistance and secretarial services to General Manager.• Managing and administering company portal accounts such as Trakhees Civil Defence, SmartPass, Tasheel, Retailer E-Services Portal, etc.• Document control and filing of agreements between partners, preparing business letters, monitoring of contracts ensuring that renewal will be completed prior to expiry.• Responsible in monitoring company lease agreements and general manager’s rental properties. Reviewing contracts, agreements, addendum, performing lease execution and renewal procedures.• Monitor and direct implementation of objectives, policies, procedures and work standards in all departments mainly retail operations.• Responsible in obtaining insurance for shops, employees’ medical cover and vehicles indemnity for renewal process.• Responsible for fleet management, arranging and scheduling company vehicle repairs and preventive maintenance.• Responsible in preparing orders and coordinating with suppliers and couriers, organizing deliveries, arranging logistic services of exported products from Spain, France, Greece, Italy, China, etc.

Dubai, United Arab Emirates

Job Description:•Monitoring all upcoming shop’s fit out closely working and coordinating with contractors, mall managements and different government authorities and entities such as Dubai Civil Defence, Trakhees, DEWA, DCCA, ADDC, etc. ensuring the completion of projects on time without any delay with full compliance of requirements and documents•Responsible for application of general manager’s visa to various countries such as Canada, Schengen areas like Italy, France, and Asian countries-China and Sri Lanka•Responsible in managing and administering company portal accounts such as DCD portal, Tasheel Account, Partner Connect, Retailer E-Services Portal, Trakhees, etc.•Providing assistance to higher management and the entire departments of the company including retail operations. Providing administrative support and performs numerous duties, including scheduling, writing correspondence, emailing, handling visitors, routing callers, and attending questions and requests. Ensuring procedures, policies, rules and regulations of the company are strictly being followed•Responsible for overseeing and tracking the leases of existing and new shops in a company's portfolio and general manager rental properties. This includes execution of new and renewal lease agreements, reviewing addendum, providing all documents as required by the landlord, assisting in preparing rental cheques, taxes, and monitoring general manager property expenses•Responsible for company contracts and insurance requirements for shops, employees and vehicles. Provides office services by implementing administrative systems, procedures, and policies•Responsible for administration and coordination of the organization's fleet of motor vehicles, schedule repairs or preventative maintenance•Monitoring orders and deliveries of exported products from Spain, France, Greece, Italy, China, etc. ensuring all documents were complied for shipments to arrive on the expected date without delay

Clark Freeport Zone, Angeles City, Pampanga, Philippines

• Obtains client details by attending phone calls; interviewing client and verifying information.• Responsible in making outbound calls to update customers amount due payment on their account.• Provides payment programs to keep the account in current status ensuring good credit scores will be maintained.• Updates customer records for any changes with their accounts. Identifies and escalates issues. Following up with customers via phone call where necessary.• Ensuring customer satisfaction is always achieved by providing highest quality of customer service.• Assisting customers in identifying, researching and resolving customers’ billing issues and queries.• Responsible in reviewing agents’ calls ensuring quality and high standard of services are being met.• Maintains communication equipment by reporting problems.• Monitoring and analyzing calls ensuring quality results are being maintained and improves by adhering to standards and guidelines, coaching as needed and recommending improved procedures.• Accomplishes organization mission by completing related results as needed in collections and quality assurance perspective.• Participates in design call monitoring formats and quality standards.

San Fernando City, Pampanga, Philippines

Job Description• Answer phones, respond to customer requests and transfer customer calls to appropriate staff.• Up sell products and services and place customer orders in computer system.• Identify, research, and resolve customer issues using the computer system.• Research billing issues, misapplied payments• Recognize, document and alert the supervisor of trends in customer calls.

Philexcel Business Center, Clark Freeport Zone, Angeles City, Pampanga, Phils

Job Description: • Update of daily transactions of the company, data entry and filing of Documents• Preparation of Revenue Analysis Report, withdrawal requests by the customer and purchase orders for the company• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.• Answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with their enquiries• Sort and distribute incoming mail to areas and staff within the organization and dispatch outgoing mail• Write business letters, reports or office memos using word processing programs• Operate a range of office machines such as photocopiers, scanner, computers and faxes• Keeping computer records up to date• Maintain electronic and hard copy filing system• Assist in resolving any administrative problems• Assisting with all aspects of administrative management

Diploma In Business Administration, Business Administration And Management, General, Distinction

Computer Based Accountacy, Basic Accounting, Undergraduate

High School, Secondary Education/Advance Academic Curriculum, 88.90

Activities and Societies: Newspaper Editor and Parliamentary Procedure member

Diploma In Business Administration, Business Administration And Management, General