Marriel Cayanan Email & Phone Number

Dubai, United Arab Emirates

• Job Description:
• Oversee and guide the development and monitoring of processes related to recruitment and retention, compliance and record keeping, compensation, benefits, training and development and performance monitoring, payroll.
• Responsible in overseeing project planning, monitoring, execution and coordination with contractors, mall managements and government authorities.
• Responsible in visa application, providing administrative assistance and secretarial services to General Manager.
• Managing and administering company portal accounts such as Trakhees Civil Defence, SmartPass, Tasheel, Retailer E-Services Portal, etc.
• Document control and filing of agreements between partners, preparing business letters, monitoring of contracts ensuring that renewal will be completed prior to expiry.

Dubai, United Arab Emirates

• Job Description:
• Monitoring all upcoming shop’s fit out closely working and coordinating with contractors, mall managements and different government authorities and entities such as Dubai Civil Defence, Trakhees, DEWA, DCCA, ADDC, etc..
• Responsible for application of general manager’s visa to various countries such as Canada, Schengen areas like Italy, France, and Asian countries-China and Sri Lanka
• Responsible in managing and administering company portal accounts such as DCD portal, Tasheel Account, Partner Connect, Retailer E-Services Portal, Trakhees, etc.
• Providing assistance to higher management and the entire departments of the company including retail operations. Providing administrative support and performs numerous duties, including scheduling, writing.
• Responsible for overseeing and tracking the leases of existing and new shops in a company's portfolio and general manager rental properties. This includes execution of new and renewal lease agreements, reviewing.

Clark Freeport Zone, Angeles City, Pampanga, Philippines

• Obtains client details by attending phone calls; interviewing client and verifying information.
• Responsible in making outbound calls to update customers amount due payment on their account.
• Provides payment programs to keep the account in current status ensuring good credit scores will be maintained.
• Updates customer records for any changes with their accounts. Identifies and escalates issues. Following up with customers via phone call where necessary.
• Ensuring customer satisfaction is always achieved by providing highest quality of customer service.
• Assisting customers in identifying, researching and resolving customers’ billing issues and queries.

San Fernando City, Pampanga, Philippines

• Job Description
• Answer phones, respond to customer requests and transfer customer calls to appropriate staff.
• Up sell products and services and place customer orders in computer system.
• Identify, research, and resolve customer issues using the computer system.
• Research billing issues, misapplied payments
• Recognize, document and alert the supervisor of trends in customer calls.

Philexcel Business Center, Clark Freeport Zone, Angeles City, Pampanga, Phils

• Job Description:
• Update of daily transactions of the company, data entry and filing of Documents
• Preparation of Revenue Analysis Report, withdrawal requests by the customer and purchase orders for the company
• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Diploma In Business Administration, Business Administration And Management, General, Distinction

Computer Based Accountacy, Basic Accounting, Undergraduate

High School, Secondary Education/Advance Academic Curriculum, 88.90

Activities and Societies: Newspaper Editor and Parliamentary Procedure member

Diploma In Business Administration, Business Administration And Management, General