Mark Schlosser Email & Phone Number

Oak Park, Il, Us

Chicago, Il, Us

Provide leadership in the creation of organization development, change management and talent acquisition strategic initiatives that are aligned with the business needs of the medical center. Provide strategic direction for the development of philosophy, process and tools for sourcing, acquiring and retaining top talent. Lead organizational efforts for change management, culture and employee engagement. Provide strategic oversight for the expansion of learning products and services, succession planning, executive and leader coaching, leadership development, organization design, employee engagement surveys, external workforce opportunities and performance management.

Chicago, Illinois, Us

Lead 3 teams of 23 change managers, specialists and business analysts responsible for identifying the scope and requirements for enterprise initiatives and developing, communicating and executing the change management strategy for a $50M annual portfolio of projects. Develop and champion leading practice principles and U.S. Cellular standards for change management, project management training and development, enterprise program management communications, business requirements development, process documentation and project analytics. Set organizational strategy for business analysis and change practices development to address the integration of people, process and technology changes.Led organizational transformation (change management, organization design, communications, and training development and delivery) for 18 months for enterprise wide billing conversion program impacting 14K company and partner associates and over 5M customers.Developed change model to be used as foundation for all change management efforts and methodology.Formalized process flows, methodology and associated tools for project change management to ensure alignment by all project team members and organizational leaders on required actions to address emotional and attitudinal change associated with implementing enterprise initiatives.Established and implemented tools and methodology for defining enterprise projects scope, vision, business requirements and other business analysis tools to ensure consistency and traceability.Developed organizational process improvement model including governance and operational process to ensure ongoing documentation and oversight of functional departments.Developed and implemented a capacity analysis process to monitor project and functional demand being required of frontline associates to maximize project adoption and sustainability.Developed and implemented a Project Manager Leadership Academy for all project delivery areas.

Chicago, Illinois, Us

Lead strategic change management, communications, and business capabilities efforts during the development and implementation of the Enterprise Program Management Office. Work with the executive team and senior functional leaders to mitigate risks and ensure the successful implementation of the new department. Created organizational processes for the identification, selection, training, compensation, workload distribution and project structure for associates assigned to enterprise projects.Develop multiple cross-functional teams to maximize understanding and acceptance of and engagement by functional leaders.Created and implemented strategic change and communication plan to ensure organizational leader alignment on roles and responsibilities of the new department.Developed and executed deployment plan to support implementation of governance and operating model, portfolio management and standard operating procedures to ensure shared expectations for enterprise project creation and execution.Led effort with leaders in 4 functional areas to develop and implement consistent project management job descriptions to allow cross utilization of associates for enterprise projects.Implemented internal and external project management training and education programs to maximize understanding of standardized and structured project management methodology.

Chicago, Illinois, Us

Lead a staff of 4 project managers and 8 support associates responsible for strategic and tactical aspects of performance issues and development of training solutions for 7000 associates in sales, customer care centers and support departments with a $2.8M annual budget. Work with functional leaders to ensure training curriculums and delivery methods are aligned with and support the company culture, values and initiatives. Determine annual priorities and resource requirements to achieve both departmental and organizational objectives. Create systematic program evaluations and deploy continuous improvement to drive training metrics and business results. Oversee the maintenance of all training materials, the learning management system, training database and other technical based solutions. Lead multiple large scale organizational development and effectiveness projects.Reported to the President for 7 months and led a cross-functional team to restructure support departments (Human Resources, Finance, Marketing, Sales Support, Customer Service Support, Engineering, Information Services, Accounting, Legal, Public Affairs) impacting over 1200 associates. Worked extensively with executive team and senior leaders to develop and implement new departments and structures.Led Human Resource team on field sales organization redesign and implementation impacting over 2000 retail and agent support associates.Consistently managed annual expenses within budget while expanding course offerings from 116 courses to 230 courses using web based and blended learning solutions and reducing training expenses from $96 to $58 per completion.Directed processes to identify vendors and implement a learning management system for the organization.

Chicago, Illinois, Us

Lead a professional staff of 8 managers and 31 trainers and support associates located across the U.S. Develop processes and tools to ensure the efficient and effective development and delivery of training programs for 5000 associate workforce.Manage department budget in excess of $4M.Created strategic direction and tactical plans for training development and delivery to ensure quality standards and effective use of resources.Led cross functional leader team to develop competencies and performance standards for customer facing positions used to align training development with performance expectations. Led design and implementation of leadership assessment center with over 800 leaders, from manager level to vice president, completing within 6 months of deployment.

Chicago, Illinois, Us

Create and monitor progress of strategic leadership development plan. Identify gaps and implement systems and training to build leadership strength. Implement systems and processes to include succession planning methodology, supervisory and management training curriculum, and executive coaching.Created and implemented leadership mentoring program.Developed and implemented company wide career development process for over 500 supervisors & managers.Created nationwide leadership, management and supervisory curriculums.

Chicago, Illinois, Us

Under the direction of the executive team, monitor productivity for all departments to ensure compliance to regulatory standards, budget constraints and resource allocation.Facilitate re-engineering project teams established to reduce costs and increase operational efficiencies. Develop and implement organization wide total quality management process including all training requirements, project ideation and process measurements. Led change leadership efforts during support department reorganization design and implementation.Facilitated formation of inter-disciplinary and department oversight teams.Created program and trained facilitators and team members in quality process and interpersonal skills.Provided training and educational sessions on team building, structured problems solving and data analysis.Coordinated system wide satisfaction surveys for 5 business units.Managed and analyzed organizational measurements.

Philadelphia, Pennsylvania, Us

Lead staff of up to 200 employees and manage an annual budget in excess of $9M to provide patient nutrition services, retail food services and catering services at a 570-bed university hospital.Developed new and upgraded existing department human resources processes.Increased retail revenue to $2.8 million annually, a 79% increase.Reduced staffing levels by14% over 3 years.Reduced staff turnover from 65% to 11% annually over five years.

Ms, Business Administration

Bs, Business Administration

Bs, Economics

Leadership & Organizational Change