Michael Schock Email & Phone Number

El Segundo, CA, US

Carlsbad, CA, US

London, England, GB

New York, NY, US

San Francisco, California, US

New York, NY, US

• Managed the CRM software integration and Marketing Campaign execution for Marketing Operations at Chase.
• Developed and trained a highly skilled team to help support all CRM initiatives being directed towards existing customers.
• Utilized database and programming expertise to integrate Unica's Affinium Campaign, UNIX, SQL and SAS to create a seamless and efficient end-to-end campaign process.
• Supported entire user community as the resident expert of Unica's Affinium Campaign software and resolve any issues that arise through the applications development lifecycle.
• Identified and eliminated constraints in the interest of speed to market and best in class customer relations.
• Automated and simplified existing processes to fit into the model of an ideal Affinium driven campaign.

New York, NY, US

• Manager of the Retail Targeting Strategies team, responsible for the development of three Business Analysts.
• Evaluate, develop and implement business strategies related to business and consumer lending acquisition programs.
• Prepare targeted marketing financial analysis reports for the evaluation of the Consumer Loan, Business Lending and Retail Deposit Portfolios.
• Accurately forecast Internal Rate of Return (IRR) for each product during the preparation of campaign profit & loss statements.
• Apply knowledge of the SAS and SQL Programming Languages to develop and optimize credit strategies that stratify credit risk populations.
• Develop and present final campaign results to senior management with final conclusions and recommendations on campaign performance.

New York, NY, US

• Successfully managed a database list processing team of Pre-Screened, Mortgage and Existing Card Member mailing campaigns from credit bureau cut-off to delivery of output files.
• Developed SAS and SQL programs that improved accuracy of audit procedures and reporting while making considerable reductions in processing cycle time, system usage and vendor costs.
• Translated Marketing's goals and objectives for each campaign into highly detailed and technical specification documents for the proper execution of prospect selection.
• Executed Campaign Management Software setup to select and segment populations into Marketing's desired contact groups and create final mail base extracts.
• Managed database marketing and information technology vendor relations while continually meeting deadlines.
• Performed testing simulations on new lists for future initiatives that are requested by Credit Policy, Scoring, Decision Science, and Marketing.

New York, NY, US

• Documented and managed risk audits targeting bank wide analyst credit approvals outside of credit policy; reported to management and worked with quality assurance analysts to improve judgmental lending.
• Successfully managed testing programs for new marketing initiatives which included: implementation of ongoing and future policy changes, documenting business requirements, flow charts, and sign off of test plan to.
• Co-managed the source code setup process that assigned credit strategy to each marketing campaign.
• Represented Credit Policy while consulting regional managers; researched and provided timely feedback and resolution to systematic and operational issues.
• Developed SAS and SQL programs to target approved applications with: systemic score fails, unauthorized line assignments, below minimum income requirements, underage applicants, overexposure, duplicate applications.

New York, NY, US

• Analyzed financial data and current account and bureau information in order to evaluate credit applications.
• Assigned specialty cases by manager; researched, reported and recommended action on clients' accounts.
• Identified trends within credit department; suggested and presented areas for quality improvement.
• Appointed to special task force; assisted foreign branch to improve productivity and to make more accurate acquisition decisions.
• Consistently exceeded department goals and rewarded monthly monetary incentives for quality of work.