● Assisted management with the process of hiring new employees for 11 dealerships and the corporate office.● Collected data from all stores, and created spreadsheets to compare inventories with competitors’, a weekly cash report, several contact lists, among many others, as needed. ● Created and maintained files (hard copy and electronic) for clients, employees and vendors.● Independently composed correspondence and memos for store managers and executives.● Greeted visitors and answered phone calls with an ever-pleasant demeanor. As the point of contact for customer complaints, settled disputes in a timely, friendly, and professional manner.● Filing and maintenance of Worker’s Compensation claims.● Acted as liaison between executives and department managers.● Kept master copy of security codes for all employees; added and removed codes as necessary.● Prepared and submitted tickets for IT services within the corporate offices and followed up as needed.

● Coordinated sales transactions, deliveries and installations of mobility equipment and home renovations for elderly and disabled clients.● Creation and implementation of forms for newly acquired branch offices. ● Compiled department policies to help create customer retention management platforms and monitored for completion and accuracy of records to ensure that all data and supporting documents were included.● Point of contact for clients and their families with questions, complaints, and assistance with scheduling.

● Managed all administrative aspects of the company.● Ordered equipment, parts, and office supplies. ● Tracked accounts payable and receivable.● Created web-hosted advertisements as well as fliers for the business, utilizing desktop publishing.

● Receptionist for three law firms, legal assistant and file clerk to one. ● Provided office support, file maintenance, and accounts receivable assistance.  ● Transcribed hearings on an as-needed basis. ● Trusted with drafting, proof-reading and formatting final documents.

● Managed court calendars for a heavy caseload of criminal defense and litigation clients. ● Prepared and/or transcribed correspondence and pleadings with minimal or no supervision. ● Handled all real estate transaction files, keeping contact with all parties involved and preparing all necessary forms. ● Developed interoffice forms and systems which improved office efficiency. ● Input attorneys’ time spent on cases, and prepared invoices accordingly.

● Assisted the Lead Manager of the Research & Development Department, Lighters Division, with conference scheduling, global travel arrangements, and expense reporting. ● Worked with the scientific team to create charts addressing safety testing standards and testing results for inclusion in an inter-office standards manual.