Sr. Product Manager of ADT's SoSecure application within Apple and Google Play store to help to keep us safe whenever life takes us. Our emergency response services are monitored with live ADT companions by your side to ensure you are safe in uncomfortable moments.

Responsible for improving the overall customer experience at ADT by performing a month-over-month analysis on retention tactics to make informed optimizations to overall communication strategy through various marketing vehicles such as: email, direct mail, and UX channels. As well as, develop high impact marketing tactics to improve attrition by defining at-risk and high-value customer segments. Turning real-time marketing moments into opportunities to build a deeper, more insightful… Show more Responsible for improving the overall customer experience at ADT by performing a month-over-month analysis on retention tactics to make informed optimizations to overall communication strategy through various marketing vehicles such as: email, direct mail, and UX channels. As well as, develop high impact marketing tactics to improve attrition by defining at-risk and high-value customer segments. Turning real-time marketing moments into opportunities to build a deeper, more insightful connections based on how a customer feels in the moment. Avid on maintaining ADT’s 143-year footprint and brand loyalty. Show less

Improve the overall customer experience by leading key marketing communications programs to drive customer response from existing ADT customers. Work with Agencies, driving the development of high impact creative concepts and customer-facing materials through traditional marketing channels through bill statement messaging, print, email, and UX tactics.

Utilized QuickBooks for accounts receivable and accounts payable for a company consisting of over 40 employees.