Mike Schwab

Mike Schwab Email and Phone Number

Fixed Route Public Bus Driver. Technical Support Engineer @ Holliston, MA, US
Holliston, MA, US
Mike Schwab's Location
Holliston, Massachusetts, United States, United States
Mike Schwab's Contact Details

Mike Schwab personal email

Mike Schwab phone numbers

About Mike Schwab

A diverse and technical leader, leveraging in-depth expertise to troubleshoot issues to successful and timely resolution. Known for communicating highly technical information to all, including non-technical leaders to ensure understanding. Customer-centric expert to lead customers, gather information with focus and questions to identify specific issue, test and recreate defects, explain software functionality, and improve satisfaction and retention. SKILLS: Troubleshooting skills, ability to isolate and solve technical problems. Analytical. Ability to lead a technical group. Ability to Communicate / research technical issues. Team collaborator and able to work independently. SSL, TCP/IP, X.5009 Security, HTML. QA testing. Windows 2012 / 2008 Enterprise Server, Windows 10, Windows7, familiar with Linux, UNIX, macOS, CRM, Websphere Applicaton Server (WAS), Fiddler, eclipse, SQL.

Mike Schwab's Current Company Details
WeDriveU.com MetroWest Regional Transit Authority (MWRTA) mwrta.com (National Ex

Wedriveu.Com Metrowest Regional Transit Authority (Mwrta) Mwrta.Com (National Ex

Fixed Route Public Bus Driver. Technical Support Engineer
Holliston, MA, US
Mike Schwab Work Experience Details
  • Wedriveu.Com Metrowest Regional Transit Authority (Mwrta) Mwrta.Com (National Ex
    Wedriveu.Com Metrowest Regional Transit Authority (Mwrta) Mwrta.Com (National Ex
    Holliston, Ma, Us
  • Metrowest Regional Transit Authority (Mwrta) Mwrta.Com (National Express Transit)
    Fixed Route Shuttle Bus Driver
    Metrowest Regional Transit Authority (Mwrta) Mwrta.Com (National Express Transit) Apr 2023 - Present
    Fixed Route Shuttle Bus Driver for MetroWest Regional Transit Authority (MWRTA) mwrta.comNational Express Transit.Massachusetts Commercial Driver’s License. CDL Class C with Passenger Endorsement.
  • Mimecast
    Customer Technical Support Engineer
    Mimecast Oct 2017 - Jul 2022
    Support the Mimecast Cloud, SAAS software for eMail Security, Archiving and Continuity. Work with organizations implementing an eMail Cyber Resilience plan. Mimecast is a Comprehensive Risk Management software for Microsoft Exchange, Office 365 and Google Apps for Work. Troubleshoot and solve issues, team oriented, ability to learn and communication skills.
  • Ibm Watson Marketing (Formerly Unica Software)
    Technical Support Software Engineer, Ibm Watson Marketing For Campaign, Marketing Operations
    Ibm Watson Marketing (Formerly Unica Software) Apr 2011 - Jul 2017
    - Resolved customer issues by identifying root causes, providing instructions for correcting any reported issues and creating Technical Notes.- Facilitated successful installation by troubleshooting Installation issues, using DEBUG logging, testing, and logical reasoning.- Enhanced customer relationships by successfully managing Enterprise customers with Severity 1 high-priority issues, leading and setting customer expectations under stressful situations where server or systems are ‘down’ and not working.- Maintained steady workflow during busy time by multi-tasking and working on 20 - 25 PMR tickets, updating customers with next steps and status updates.
  • Ibm Rational Software
    Technical Support Engineer, Clearcase Software
    Ibm Rational Software Feb 2004 - Apr 2011
    Us
    - Increased customer satisfaction by analyzing, testing, and recreating stated customer issues, leading to quicker resolution.- Improved customer success and provider faster resolutions by implementing Kepner-Tregoe (KT) troubleshooting while addressing issues, prioritizing and identifying issues, developing solutions.- Troubleshooting ClearCase software problems to resolution, within both server and PC customer environments.
    View
  • Siebel Systems
    Technical Support Engineer
    Siebel Systems Mar 2001 - Feb 2004
    Austin, Texas, Us
    Technical Support Engineer, Siebel CRM systems. Server side. Siebel CRM Server Architect Certified V6.
    View
  • Lotus Development, Ibm
    Technical Support Engineer
    Lotus Development, Ibm Jun 1995 - Mar 2001
    Us
    Technical Support Engineer, Lotus Domino, Notes software. IBM Certified System Administrator - Lotus Notes and Domino 6. Support Engineer, all Lotus desktop products. 1-2-3, Freelance, Ami-Pro and others.
    View

Mike Schwab Skills

See Summary Linux Troubleshooting Databases Enterprise Software Lotus Notes Testing Cloud Computing Technical Support Clearcase System Administration Customer Service Windows Customer Satisfaction Lotus Integration Unix Management Software Development Saas Lotus Domino Training Project Management Seo Php Web Design Javascript Social Media Graphic Design Brochures Wordpress Jquery Google Analytics Css Digital Marketing Marketing Graphics Marketing Communications Cms Posters Blogging Html Asp.net C# Social Media Marketing Dreamweaver Xslt Marketing Strategy Digital Media Brand Management Video Website Development Object Oriented Software Hapi.js React.js Node.js Model View Controller Optimizely Scrum Agile Methodologies

Mike Schwab Education Details

  • University Of Dayton
    University Of Dayton
    Computer Classes

Frequently Asked Questions about Mike Schwab

What company does Mike Schwab work for?

Mike Schwab works for Wedriveu.com Metrowest Regional Transit Authority (Mwrta) Mwrta.com (National Ex

What is Mike Schwab's role at the current company?

Mike Schwab's current role is Fixed Route Public Bus Driver. Technical Support Engineer.

What is Mike Schwab's email address?

Mike Schwab's email address is ms****@****ail.com

What is Mike Schwab's direct phone number?

Mike Schwab's direct phone number is +150880*****

What schools did Mike Schwab attend?

Mike Schwab attended University Of Dayton.

What skills is Mike Schwab known for?

Mike Schwab has skills like See Summary, Linux, Troubleshooting, Databases, Enterprise Software, Lotus Notes, Testing, Cloud Computing, Technical Support, Clearcase, System Administration, Customer Service.

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