Colby Lynn Email & Phone Number

Darby, Pa, Us

Darby, Pa, Us

Assisting patients using the kiosk prior to registration. Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated. Respectfully handling Physician and Nurse requests in a timely manner. Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed. Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness. Verifying all patient demographic, health, pharmacy, and insurance information. Thoroughly answering billing and insurance questions and providing itemized billing statements as requested. Referring billing questions to the appropriate parties as needed. Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system. Discharging the patient and processing incurred charges. Completing all cash management duties to include counting and accounting for money collected at the end of the shift. Receiving, sending, and distributing correspondence as directed.Filing and scanning medical documents and office forms as directed. Completing assigned checklists and Policy Manager tasks within the assigned shift. Answering all incoming calls and distributing messages in a timely manner. Assisting with other assignments as directed. Demonstrating an efficient understanding of the electronic medical record system. Cleaning the front office work area and other maintenance assignments as directed. Verifying daily reports are run at the end of the day. Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations). Providing positive, warm, and friendly service in all interactions.

Delaware, United States

•Received request for information from Mercer/DMMA. •Assign Business Owners for each task•Create folders for information to be uploaded•Provide updates received throughout information gathering period•First level of review of information submitted by Business Owners •Upload documents to Mercer Sharepoint site•Coordinate Onsite Presentation

Pennsylvania, United States

• Daily review and distribution of daily assignments to Grievance Associates for multiple lines of businesses• Supervision of Grievance Associates to ensure all C&G processes are being followed appropriately and in a timely manner• Supports Grievance staff members with any technical questions and escalated issues• Conducting refresher and new hire training as needed/requested (in person/virtual)• Log and track for State complaint, State Fair Hearing, Dissatisfaction, Complaint, and Grievance• Review report on trends related to dissatisfactions & grievances• Monitor Open Inquiry report to ensure cases are investigated and closed in accordance with contractual agreements• Contacting members, providers, and other relevant individuals to gather information and communicate disposition of cases.• Conduct pertinent research in order to evaluate, respond to, and close cases in accordance with all established regulatory guidelines.• Send out correspondence letter to members to acknowledge receipt of grievance and resolution.

Philadelphia, Pennsylvania, United States

Log and track for both appeals,state complaints, grievances. Contact members, providers, and other relevant individuals to gather information and communicate disposition of cases. Conduct pertinent research in order to evaluate, respond to, and close cases in accordance with all established regulatory guidelines.

Philadelphia, Pennsylvania, United States

Provider Claims Services RepMy daily task include handling in-bound calls from Providers to inquire about claim statusAdjusting claims that have been paid/denied in errorVerifying members active insurance coverage/ Third party LiabilityVerifying members eligibilityResponsible for transferring calls and rerouting to the correct departmentAdvise providers of the correct process to submit claimsAdvise providers on the process of submitting Appeals

United States

Telecommuter Member/ Provider Services RepMy daily task including handling in-bound calls from Members/ Providers inquiring benefit information and eligibilityResponsible for transferring calls and rerouting to the correct departmentUpdating demographics information for member/providersVerifying members active insuranceProvider claim status callsSide by side training for new hiresWork with new hire and existing staff to reach and maintain company goalsFile member appeals/grievanceUpdating information OLHSpecial projects assigned by department which may include interaction with other departments Assist to Supervisor Hotline to help peers with benefits, process question and difficultCallers

Paoli, Pennsylvania

Greeting patients· Entering/Updating demographic information· Obtaining patients reason for visit· Responsibilities include obtaining and /or verifying the patient’s current medical insurance information including Primary, Secondary and Third Party Liability coverage at the time of service.· Collecting co pays· Answered the phones· Filing charts· I also am responsible for moving patient’s locations in the Invision SystemI frequently correspond with the main admissions representative to make sure the patient is placed in the correct department and room.· Contacting nursing staff for emergency medical needs· Assisting patients with filing charity care forms

Philadelphia, Pennsylvania, United States

Greeting patients· Entering/Updating demographic information· Obtaining patients reason for visit· Responsibilities include obtaining and /or verifying the patient’s current medical insurance information including Primary, Secondary and Third Party Liability coverage at the time of service.· Collecting co pays· Answered the phones· Filing charts· Admit patients into the hospital from the emergency room or from other hospitals.· I also am responsible for moving patient’s locations in the Meditech system. I frequently correspond with the main admissions representative to make sure the patient is placed in the correct department and room.· Contacting nursing staff for emergency medical needs· Setup appointments for patients who may need financial help· Obtain authorizations/precertification for inpatient/observation services by phone and/or website

United States

I am responsible for arranging payment plans, and entering the correct data so the information is received by the patient in a timely manner· I also process credit card payments in order to bring the patients’ billing account up to date.· During calls, I am able to answer questions and educate the patient with any additional information.· Able to multitask while handling any of the patient’s concerns and or issues.

United States

My daily tasks include making outbound calls to Emergency Room patients in order to update demographic information in the appropriate systems and forward to the billing department.· Responsibilities include obtaining and or verifying the customer’s current medical insurance information including Primary, Secondary and Third Party Liability coverage at the time of service.· My duties also include the ability to identify when and if written documentation needs to be sent directly to the customer via mail or to the collections department.· Verify insurance coverage information via telephone and /or website

United States

My daily tasks include handling in-bound calls from PCP/Specialist office requesting referrals for office visits. · During calls, I am able to answer questions and educate the provider with eligibility and benefit information. · Responsible for issuing referrals using ICD-9 and CPT codes· Responsible for faxing referrals when requested by the provider· Receives faxes from Provider requesting DME Items· Responsible for transferring calls and rerouting to the correct department

Education record

Dipolma

Bachelor Of Science (Bsc), Health Services Administration