Marcus Conner Email & Phone Number

– Led process improvement and program operations for a data conversion/information management services company– Implemented technologies to streamline imaging processes and drive efficiency through automation – Evaluated production environment layouts in order to suggest improvements and maximize productivity – Analyzed processes and underperforming facilities to identify areas of opportunity through technology and training – Interfaced directly with clients to provide metrics and manage quarterly business reviews on contract performance

Carson, Ca

– Managed 360+ personnel across 10+ production departments to ensure maximum productivity – Reduced cost of goods sold by 20% by reviewing and restructuring data conversion processes – Reviewed financial statements/data, and developed operational budgets to improve profitability and inventory– Formulated and implemented departmental and organizational policies and procedures to ensure compliance– Spearheaded recruitment, hiring, and training of team members; evaluated performance to ensure growth– Monitored production, warehousing, pricing and distribution of goods to ensure quality of products – Led maintenance of equipment and machinery; provide technical support to ensure functionality – Improved efficiency of support services at local location such as IT, HR and AP Departments

90746

90703

– Managed 140+ personnel in performing scanning and data capture using various data management environments from paper, large format, roll film, microfiche and aperture card; ensured production service level agreements were met – Oversaw all incoming/outgoing customer data to provide a seamless transition of data to the production floor– Developed and introduced lean efficiency initiatives to increase margins and improve customer service scores– Assisted in implementations of large jobs in other centers including developing conversion specifications, ramp up project plans, production schedules and user trainings– Negotiated turnaround time for projects and coordinated scheduling throughout all steps of production– Performed quality checks to achieve standards of performance and ensure adherence to customer requirements– Coordinated service of equipment, ordering of supplies, and timely submission of data/reports/inventories