Scott Hicks

Scott Hicks Email and Phone Number

Strategic Leader in Cloud Product Management & Orchestrating Enterprise Platforms | Expert in Scaled Agile, SAFE-Certified Product Manager/Scrum Master | AWS Certified Solutions Architect @ American Express
Scott Hicks's Location
Phoenix, Arizona, United States, United States
Scott Hicks's Contact Details

Scott Hicks work email

Scott Hicks personal email

n/a
About Scott Hicks

Greetings! I'm a dedicated and visionary technology professional with a passion for leading transformative initiatives in cloud technology. Over the years, I've had the privilege of steering high-impact projects, leveraging my expertise in Agile methodologies, cloud infrastructure, and strategic leadership.My journey includes spearheading the development of enterprise-level cloud platforms, where I've championed innovation through the integration of cutting-edge technologies like Machine Learning. As a SAFE-certified Agile Product Manager and Scrum Master, I thrive in dynamic environments, orchestrating Agile Release Trains and Program Increments to deliver results that matter.What sets me apart is my commitment to fostering collaboration and growth. I believe in empowering teams to excel, navigating complex challenges with a forward-thinking mindset. My experience extends to international landscapes, managing diverse teams and driving success across multiple lines of business.Let's connect and explore how my expertise in cloud technology and Agile leadership can contribute to your organization's journey to excellence. I'm always open to new networking opportunities and excited about sharing best practices with fellow professionals in the field.EXPERTISE:Cloud Technology LeadershipAgile Methodologies (Scrum, Kanban)DevOps AutomationScaled Agile Framework (SAFe)Enterprise Cloud PlatformsMachine Learning IntegrationStrategic Product ManagementProgram and Project LeadershipVendor ManagementInternational Project ExperienceMicrosoft 365 DeploymentsFinancial Management in ITAWS Certified Solutions Architect

Scott Hicks's Current Company Details
American Express

American Express

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Strategic Leader in Cloud Product Management & Orchestrating Enterprise Platforms | Expert in Scaled Agile, SAFE-Certified Product Manager/Scrum Master | AWS Certified Solutions Architect
Scott Hicks Work Experience Details
  • American Express
    Senior Manager - Digital Product Management, Cloud Engineering
    American Express Aug 2021 - Present
    New York, Ny, Us
    Integrate and glue together an array of teams to create cloud platforms focused on developer-centric infrastructure​. Delight our developers with compelling new experiences and products that increase their productivity and efficiency. Engage our AET partners to build and deliver joint innovative solutions ​through relationship ​building and trust.​ Facilitate greater collaboration ​across Cloud functional teams ​to improve outcomes and ​accelerate delivery.​Key focus areas include Strategic Planning, Developer Focus, Communication and Data Awareness.Strategic Planning: Determine strategic objectives and capabilities​. Identify and prioritize features and capabilities. Develop and monitor Program Increment plans.Developer Focus: Identify developer pain points and challenges holistically​. Advocate for developer’s needs and interests. Tailor capabilities for developer consumption.Communication: Evangelize the cloud engineering products. Share product roadmaps. Create product documentation and collateral.Data Awareness: Synthesize product usage and performance data. Identify product success metrics​. Track and measure metrics.
  • American Express
    Product Manager – Enterprise Cloud Platform
    American Express Oct 2016 - Oct 2022
    New York, Ny, Us
    Product manager for Enterprise Cloud Platform, a highly available, global scale enterprise wide private cloud platform with an Open Source technology stack. Key leader of the IaaS and DevOps Automation engineering team tasked with delivering the next generation enterprise application platform (IaaS) for American Express. Lead projects such as Machine Learning, blended Cloud integration with Amazon, Openstack v10, Couchbase & Postgres integrations. Build developer and devops friendly automation tools that allow rapid provisioning, diagnosing and debugging of the platform services and its hosted applications. Manage an Agile delivery development and release model which enables high availability of services during platform releases and upgrades.Works closely with product owners on feature sets that impact multiple platforms and products. Prioritize features for ongoing sprints and managing a list of technical requirements based on industry trends, new technologies, known defects, and issues.• Introduced and integrated Scrum and Kanban delivery • Prioritize and manage a backlog of more than 500 Epics, Stories and Tech Debt items• Successfully deployed a private Machine Learning environment using Openstack and Hadoop• Delivered 8 new Openstack environments across two data centers to replace aging Cloud infrastructure, requiring integration with and management of 7 different infrastructure teams in addition to Enterprise Cloud Platform• Created best practice initiative reporting dashboards in Jira, Jira Portfolio and Confluence, deployed to all 6 delivery teams across the organization
  • American Express
    Technology Program Manager
    American Express Jul 2012 - Sep 2016
    New York, Ny, Us
    o Program leader of application uplift projects using scaled Agile framework (ScrumBan). Responsible for direct management of 8 Agile delivery/Scrum teams consisting of both on and offshore resources. o Direct and coach IT teams regarding Agile best practices by promoting collaboration and continuous improvement o Leader in the organization’s Agile transformation o Excellent listener with conflict-resolution, influencing and strong leadership skills with a positive and collaborative attitude initiatives, communication, and strategic organizational planning for private Cloud application/infrastructure migrationsKey initiatives include:  Highly successful uplifts of more than 40 .NET and Java applications to AXP private Cloud (OpenStack and OpenShift) with an annual budget of more than $6 million in the last year, over 350 applications uplifted to virtual server instances since 2012 Created, Defined and Integrated a DevOps model within existing Scrum development teams Orchestrated 8 work streams in a Service Now Migration Program, each migrated a function of IT Servicing from ManageNow to ServiceNow within a $2.5M budget
  • American Express
    Program Manager
    American Express 2005 - 2012
    New York, Ny, Us
    o Program leader of application uplift projects using scaled Agile framework (ScrumBan) o Responsible for direct management of 8 Agile delivery/Scrum teams consisting of both on and offshore resources o Direct and coach IT teams regarding Agile best practices by promoting collaboration and continuous improvement o Create, Define and Integrate a DevOps model within existing Scrum development teams o Deliver program of more than 30 application uplifts annually, responsible for scope, schedule and budget

Scott Hicks Skills

Kanban Devops Scrum Program Management Agile Methodologies Project Management Management Vendor Management Business Analysis Pmp Software Development Life Cycle Requirements Analysis Software Project Management Sharepoint Office 365

Scott Hicks Education Details

  • Arizona State University
    Arizona State University
    Liberal Arts And Sciences/Liberal Studies
  • Harvard Business School Online
    Harvard Business School Online
    American Express & Harvard Certificate In Leadership Excellence

Frequently Asked Questions about Scott Hicks

What company does Scott Hicks work for?

Scott Hicks works for American Express

What is Scott Hicks's role at the current company?

Scott Hicks's current role is Strategic Leader in Cloud Product Management & Orchestrating Enterprise Platforms | Expert in Scaled Agile, SAFE-Certified Product Manager/Scrum Master | AWS Certified Solutions Architect.

What is Scott Hicks's email address?

Scott Hicks's email address is sc****@****ess.com

What schools did Scott Hicks attend?

Scott Hicks attended Arizona State University, Harvard Business School Online.

What skills is Scott Hicks known for?

Scott Hicks has skills like Kanban, Devops, Scrum, Program Management, Agile Methodologies, Project Management, Management, Vendor Management, Business Analysis, Pmp, Software Development Life Cycle, Requirements Analysis.

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