Scott Hicks Email & Phone Number

New York, Ny, Us

Integrate and glue together an array of teams to create cloud platforms focused on developer-centric infrastructure​. Delight our developers with compelling new experiences and products that increase their productivity and efficiency. Engage our AET partners to build and deliver joint innovative solutions ​through relationship ​building and trust.​ Facilitate greater collaboration ​across Cloud functional teams ​to improve outcomes and ​accelerate delivery.​Key focus areas include Strategic Planning, Developer Focus, Communication and Data Awareness.Strategic Planning: Determine strategic objectives and capabilities​. Identify and prioritize features and capabilities. Develop and monitor Program Increment plans.Developer Focus: Identify developer pain points and challenges holistically​. Advocate for developer’s needs and interests. Tailor capabilities for developer consumption.Communication: Evangelize the cloud engineering products. Share product roadmaps. Create product documentation and collateral.Data Awareness: Synthesize product usage and performance data. Identify product success metrics​. Track and measure metrics.

New York, Ny, Us

Product manager for Enterprise Cloud Platform, a highly available, global scale enterprise wide private cloud platform with an Open Source technology stack. Key leader of the IaaS and DevOps Automation engineering team tasked with delivering the next generation enterprise application platform (IaaS) for American Express. Lead projects such as Machine Learning, blended Cloud integration with Amazon, Openstack v10, Couchbase & Postgres integrations. Build developer and devops friendly automation tools that allow rapid provisioning, diagnosing and debugging of the platform services and its hosted applications. Manage an Agile delivery development and release model which enables high availability of services during platform releases and upgrades.Works closely with product owners on feature sets that impact multiple platforms and products. Prioritize features for ongoing sprints and managing a list of technical requirements based on industry trends, new technologies, known defects, and issues.• Introduced and integrated Scrum and Kanban delivery • Prioritize and manage a backlog of more than 500 Epics, Stories and Tech Debt items• Successfully deployed a private Machine Learning environment using Openstack and Hadoop• Delivered 8 new Openstack environments across two data centers to replace aging Cloud infrastructure, requiring integration with and management of 7 different infrastructure teams in addition to Enterprise Cloud Platform• Created best practice initiative reporting dashboards in Jira, Jira Portfolio and Confluence, deployed to all 6 delivery teams across the organization

New York, Ny, Us

o Program leader of application uplift projects using scaled Agile framework (ScrumBan). Responsible for direct management of 8 Agile delivery/Scrum teams consisting of both on and offshore resources. o Direct and coach IT teams regarding Agile best practices by promoting collaboration and continuous improvement o Leader in the organization’s Agile transformation o Excellent listener with conflict-resolution, influencing and strong leadership skills with a positive and collaborative attitude initiatives, communication, and strategic organizational planning for private Cloud application/infrastructure migrationsKey initiatives include:  Highly successful uplifts of more than 40 .NET and Java applications to AXP private Cloud (OpenStack and OpenShift) with an annual budget of more than $6 million in the last year, over 350 applications uplifted to virtual server instances since 2012 Created, Defined and Integrated a DevOps model within existing Scrum development teams Orchestrated 8 work streams in a Service Now Migration Program, each migrated a function of IT Servicing from ManageNow to ServiceNow within a $2.5M budget

New York, Ny, Us

o Program leader of application uplift projects using scaled Agile framework (ScrumBan) o Responsible for direct management of 8 Agile delivery/Scrum teams consisting of both on and offshore resources o Direct and coach IT teams regarding Agile best practices by promoting collaboration and continuous improvement o Create, Define and Integrate a DevOps model within existing Scrum development teams o Deliver program of more than 30 application uplifts annually, responsible for scope, schedule and budget

Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies

American Express & Harvard Certificate In Leadership Excellence