Scott Key

Scott Key Email and Phone Number

Co-Founder @ DriftlineAI
Agoura Hills, CA, US
Scott Key's Location
Agoura Hills, California, United States, United States
Scott Key's Contact Details

Scott Key personal email

n/a
About Scott Key

With a steadfast focus on product excellence, my journey at Convoso currently as Director of Product Management, has been marked by leading transformative initiatives in Conversational AI. We have pioneered outbound AI bots that resonate with customer needs, leveraging my skills in remote team management, creative ideation, and user research.At Convoso, collaboration is key; alongside talented teams, I've shaped product strategy, fostered talent in product management, and steered products from conception to launch. Recognizing the importance of seamless customer experiences, my mission is to continuously deliver innovative solutions that redefine the intersection of technology and user engagement.

Scott Key's Current Company Details
DriftlineAI

Driftlineai

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Co-Founder
Agoura Hills, CA, US
Scott Key Work Experience Details
  • Driftlineai
    Co-Founder
    Driftlineai
    Agoura Hills, Ca, Us
    View
  • Convoso
    Director Of Product Management
    Convoso Aug 2022 - Present
    Los Angeles, California, Us
    In my role as Director of Product Management at Convoso, I led a team to oversee the strategic development of three product lines, resulting in the successful launch of a Conversational AI tool, AI Driven Agent Assist as well as data driven enhancements to our core product line. I spearheaded the development of a Conversational AI Virtual Agent platform using Google DialogFlow and OpenAI, achieving a significant improvement in operational efficiency. Additionally, I directed research and prototyping in the Generative AI domain, leading to the implementation of innovative AI solutions that aligned with strategic business goals and market trends.
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  • Convoso
    Director Of Technical Support
    Convoso Jun 2020 - Aug 2022
    Los Angeles, California, Us
    In my role as Director of Technical Support at Convoso, I successfully led and expanded the Support team to elevate customer service standards amidst a rapid revenue surge. By orchestrating the Technical and Customer Support divisions, I managed over 25 contributors and 3 managers to streamline operations and enhance service delivery. Through championing initiatives like the LMS project and Product data analytics, I fostered robust collaboration with key departments to maximize customer success and satisfaction. Drove initiatives to improve Customer Satisfaction rating from 89% at the start of my role to 97% at the end of my first year in the role.
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  • Assetsmart
    Director Of Services
    Assetsmart Feb 2019 - Jun 2020
    Westlake Village, California, Us
    In my role as Director of Services at AssetSmart, I diligently managed product management, technical services, help desk support, and project management. I led a team of consultants and trainers, identified target customers, and facilitated effective communication between customers and internal departments to ensure customer success. I oversaw product lifecycle development efforts for all new initiatives, working to drive new features based on customer feedback.
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  • Qless, Inc.
    Program Manager, Implementation
    Qless, Inc. Jan 2018 - Aug 2018
    Pasadena, Ca, Us
    In my role as a Program Manager at QLess, Inc., I led a team of technical project resources and a trainer to implement a daily stand-up routine for prioritization discussions. I managed enterprise client portfolios, planned work log using Jira Kanban boards, and served as a key member of the executive-level escalation team for de-escalating customer accounts.
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  • Exaktime
    Professional Services Manager/Project Manager/Product Support Specialist
    Exaktime Feb 2012 - Jan 2018
    Calabasas, Ca, Us
    I joined ExakTime in 2012 as a Product Support Specialist, handling product training and troubleshooting, and later advanced to Project Manager and Professional Services Manager. I led 5 teams, generated $3M in revenue, and collaborated with marketing to shape product roadmap and develop CSM best practices.
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Scott Key Skills

Research Design User Research Management Project Management Usability Testing Software Documentation Quantitative Research Task Analysis Research Software As A Service Microsoft Office Data Analysis Customer Service Project Coordination Human Computer Interaction Technical Support Project Planning Technical Writing Training Needs Analysis Survey Research Survey Design User Experience Strategic Planning Operations Management Program Management Agile Methodologies Continuous Quality Improvement Business Process Improvement Enterprise Software Microsoft Excel Microsoft Word Leadership Team Management Team Building And Leadership Flow Charts Software And Hardware Training Customer Success Advocacy Professional Services And Custom Solutions Operational Project Management Process Implementation Remote Team Management Crm Implementation And Product Management Ticketing Solutions And Knowledge Bases Interdepartmental Process Improvement Plans Information Silo Removal Documentation And Reporting Software Implementation Software Implementation Management Customer Satisfaction

Scott Key Education Details

  • California State University, Northridge
    California State University, Northridge
    Coursework In Human Factors Psychology
  • Northern Illinois University
    Northern Illinois University
    Psychology

Frequently Asked Questions about Scott Key

What company does Scott Key work for?

Scott Key works for Driftlineai

What is Scott Key's role at the current company?

Scott Key's current role is Co-Founder.

What is Scott Key's email address?

Scott Key's email address is sc****@****ess.com

What schools did Scott Key attend?

Scott Key attended California State University, Northridge, Northern Illinois University.

What skills is Scott Key known for?

Scott Key has skills like Research Design, User Research, Management, Project Management, Usability Testing, Software Documentation, Quantitative Research, Task Analysis, Research, Software As A Service, Microsoft Office, Data Analysis.

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