Matthew Scott Email & Phone Number

Dallas, Texas, United States

• Onboard, coach, and support Point QA Testers.
• Implement critical knowledge transfer and communication processes within the testing team.
• Use test management tools to create, maintain, track, and execute test cases and defects.
• Manually Execute test cases, capture and analyze the results, document issues and prepare test case documents.
• Understand the business aspects, as well as the ways the customers are using the system, and check if the system is performing as designed
• Lead team meetings with the QA team and attend product meetings as a proxy

Dallas, Texas, United States

• Update FHA and VA forms to remain compliant with the latest lending regulations
• Update screens within Point loan origination software to enhance user experience and/or to comply with the latest regulatory guidelines.
• Handle escalated issues from the support team, by either resolving the customer’s issue or identifying a defect in the software to be resolved in a future release.

Dallas, Texas, United States

• Ensuring new and existing components being released are reliable, defect-free, and function as documented.
• Performing test execution: testing analysis in all phases of Black Box testing. Including functional, regression, performance, usability, and integration.
• Developing and executing detailed test cases.
• Documenting bug reports and reviewing new features from the development department.
• Assisted the product design team in implementing features for various loan origination products.
• Designed and implemented an HMDA export engine so users can export required data to the CFPB.

Dallas, Texas, United States

• Oversaw and trained the Implementation team.
• Streamlined the implementation process. Reducing the number of calls customers made to support post-implementation.

Dallas, Texas, United States

• Assist customers in the installation and configuration of their PointCentral systems.
• Migrate and organize customers existing data into PointCentral.
• Minimized existing customers' downtime when upgrading.
• Assist the sales team in upselling clients with additional products or paid training.

Dallas, Texas, United States

• Provide support and training for mortgage websites designed by customers with pre-built templates, which help process loan applications and promote their businesses.
• Suggested ways to implement customers’ pre-existing websites to be able to use secure online applications, and ensure the websites integrate perfectly with Calyx Point mortgage processing software.

Dallas, Texas, United States

Provided technical support for Point loan origination software via phone, email, and remote desktop assistance.

DFW Area

 Install and deploy desktop and laptop systems at Chase Bank locations. Image hard drives. Provide day one technical support for clients as needed.

• Search title chains
• Identify clear titles
• Research relevant liens and property tax

• Opened and searched orders for requests for title insurance from escrow offices and otherthird parties
• Streamlined mailing processes in foreclosure department, resulting in a reduction ofturnaround time by more than 50%
• Worked with marketing department in preparation of property profiles and farm packagesfor prospective and current clients-Transferred within the company to work at Fidelity National Title Group

• Originally hired as a Customer Service Representative, I was promoted into IT Department in September 2005.
• Trained and supported both escrow and title staff in training and implementation of new software
• “Tested” the program, reported problems to the development team, and implemented newbuilds to further improve the program via Telecommute
• Provided phone and Email support to branch offices after training was concluded
• Job required 100% travel

Ba, Communications

Education record