Maureen Daniels work email
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Maureen Daniels personal email
Management experience in Operations, Vendor Management and Call Center work environments. Managed merchant services, credit cards, prepaid, private label, and unsecured consumer loan products.
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Contractor (State Farm)Randstad Usa May 2015 - Apr 2016Provided remarkable technical assistance to our business partners regarding Unified Communication products. Researched and reviewed knowledge information (KI) database to effectively resolve issues via phone or email.
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Operations ManagerAtlanticus Oct 2001 - Oct 2014Greater Atlanta AreaManagement experience in Financial Operations, Vendor Management and Call Center environments. • Governed the day-to-day activities of Billing Dispute Claims, Chargebacks, Credit Risk Assessment (manual underwriting), and Fraud units. • Supervised and mentored Vendor Management staff. Established performance metric. Conducted monthly quality and phone audits to ensure proper policy and procedures were utilized. Tracked and monitored vendor related issues. Participated in monthly business review.• Performed daily review of systems and reports to identify high-risk, dispute and chargeback activity. • Created reports to analyze sales volume, track trends, and proactively identify fraudulent activity to mitigate fraud losses. • Monitored monthly phone stats, which consisted of average handle time, availability, abandon rate and quality.• Developed strong relationship with legal counsel, compliance, risk management and technology business units. • Collaborated with Compliance and Legal counsel to address vendor contracts, fraud related issues and complaints escalated from regulatory reporting agencies. • Proficient knowledge in regulatory compliance policies and procedures. • Interacted with all levels of management team including executives and vendors managers to implement process improvement.• Strong leadership, communication, interpersonal, organizational, problem solving skills, dedicated, innovative, and project management contributor. -
Call Center ManagerPrudential Bank Apr 1994 - Oct 2000Greater Atlanta AreaManaged 16 associates to provide outstanding service to new and potential Credit Card, Bank Product, Home Equity and Flexible Reserve customers. Facilitated weekly team meetings to keep associates abreast of product updates and group training sessions. Handled escalated customer complaints and provided problem solving resolutions.• Managed Call Management System statistics to achieve financial and customer satisfaction results.• Developed associates for personal growth and to increase productivity.• Monitored customer calls for quality and compliance to call center standards.• Promoted a safe and professional working environment.• Hired new associates and conducted performance appraisals.• Served as member of MBNA Card Conversion Team and Customer Touch Point Forum.
Maureen Daniels Skills
Maureen Daniels Education Details
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Applied Behavioral Science -
Business
Frequently Asked Questions about Maureen Daniels
What is Maureen Daniels's role at the current company?
Maureen Daniels's current role is Financial Operations.
What is Maureen Daniels's email address?
Maureen Daniels's email address is ma****@****age.com
What schools did Maureen Daniels attend?
Maureen Daniels attended National Louis University, Indiana University Of Pennsylvania.
What skills is Maureen Daniels known for?
Maureen Daniels has skills like Vendor Management, Business Analysis, Training, Process Improvement, Financial Services, Risk Management, Time Management, Management, Leadership, Program Management, Credit Cards, Credit.
Not the Maureen Daniels you were looking for?
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Maureen Daniels
Relationship-Focused Recruiter ✨ | Talent Acquisition Specialist | Sales & Marketing RepresentativeJacksonville, Fl1expresspros.com -
1verizon.net -
Maureen Daniels
Marketing And National Accounts Director At Signal MultimediaLos Angeles County, Ca4the-signal.com, the-signal.com, signalscv.com, signalscv.com5 +180525XXXXX
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Maureen D.
New York, Ny -
1metlife.com2 +171893XXXXX
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