Coast Performance Rehabilitation is an active rehabilitation company with two locations in North Vancouver and one in Kitsilano. Created all administrative and operational systems including; set up and management of the booking system; accounting systems, hiring, training, onboarding and payroll for practitioners and team members; Policy/Procedure and Training Manuals for practitioners and desk staff.

Promoted to Director of Operations as operational systems and efficiencies implemented had increased customer visits 154% from 2015-2016. Systems including integration of new booking and sales management software; creating Clinic Manager role and leading and coaching the Patient Services team to provide a outstanding service experience which in turn supported brand loyalty by our patients.

Recruited to facilitate the clinic move from a 1,200 sq. ft facility to a 4,000 sq ft facility with 14 treatment rooms and a space for yoga/pilates and workshops. With the goal to become Vancouver's best integrated clinic, I implemented new operational standards and systems that resulted in a 284% increase in patient visits. Managed all facility, operational and administrative processes including: payroll; purchasing of all supplies and equipment; hiring, training, coaching and scheduling of… Show more Recruited to facilitate the clinic move from a 1,200 sq. ft facility to a 4,000 sq ft facility with 14 treatment rooms and a space for yoga/pilates and workshops. With the goal to become Vancouver's best integrated clinic, I implemented new operational standards and systems that resulted in a 284% increase in patient visits. Managed all facility, operational and administrative processes including: payroll; purchasing of all supplies and equipment; hiring, training, coaching and scheduling of desk staff; negotiating licensing agreements, on-boarding and schedules for practitioners; basic daily accounting including AR/AP. Show less

Executed the registration of thousands of applicants into YMCA Camp Elphinstone on the Sunshine Coast. Liaising closely with the onsite camp team, this role was responsible for: weekly statistics reports for managing the capacity of all camps; logistics for arrivals/departures, dietary requirements and special needs/medical attention required by campers; booking international groups including supporting applications for visas, coordinating transportation logistics to/from camp and booking local… Show more Executed the registration of thousands of applicants into YMCA Camp Elphinstone on the Sunshine Coast. Liaising closely with the onsite camp team, this role was responsible for: weekly statistics reports for managing the capacity of all camps; logistics for arrivals/departures, dietary requirements and special needs/medical attention required by campers; booking international groups including supporting applications for visas, coordinating transportation logistics to/from camp and booking local hotel reservations; assessing applications for financial assistance and distributing over $200,000 of funding to help children and families have a camp experience. Show less

Premier yoga and wellness company which grew from one to seven centers in two years, setting the foundation for national expansion. With the company from inception, this key strategic role created, organized and managed the Guest Service department and all center operations. Liaised with all organizational departments, representing the Guest and the Guest Service team, providing input on all initiatives and projects. Launched YYoga’s brand of exceptional Guest Service and enthusiastically… Show more Premier yoga and wellness company which grew from one to seven centers in two years, setting the foundation for national expansion. With the company from inception, this key strategic role created, organized and managed the Guest Service department and all center operations. Liaised with all organizational departments, representing the Guest and the Guest Service team, providing input on all initiatives and projects. Launched YYoga’s brand of exceptional Guest Service and enthusiastically championed the brand through all interactions. Show less

World renowned fishing resort catering to a high end clientele. Managed bar and restaurant operations at the Haida Gwaii based lodge and successfully transitioned into procurement for the wine program as a consultant.

High volume restaurant in busy tourist district. Successfully managed daily operations of the restaurant resulting in promotion to Catering Sales Coordinator. Organized all aspects of group functions including site inspections, menu and set up through to successful execution, meeting demanding time lines.