Andréa S Email & Phone Number

Promoted to enhance guest experience primarily in the fitting room using knowledge of brand products, current fashion trends, & company cultureGenuinely connect with guests through styling to close salesIncrease customer loyalty through marketing of rewards programsMaintain fitting rooms aura & appearanceExtension of Senior Brand Ambassador Role

Transferred By Request*Enhance guest shopping experience by knowledge of brand, culture, & current fashion trends; Impact conversions primarily in fitting room; Increase customer loyalty through marketing of rewards programsMonetary transactions including Returns, exchanges, and closing registers/ safe training ; Processing online orders or as liaison between other stores, customer service calls and guests.Visual merchandising including fitting room/ floorset renewal ,styling of mannequins and store cleanliness

Atlanta Metropolitan Area

Promoted from entry as Assistant Manager 9/2023; Respond as first contact for physical location of business; preparedness to execute operations connected to daily productivity and generation of sales; preparing promotional materials and displays; Visual merchandising; Maintain statistical and financial records; Recruit, train/build , and supervise sales representatives through strong leadership to produce goal driven results; manage budgets and create schedules ; Confidently provide exceptional guest shopping experience; impact conversions and closing sales at cash wrap; Returns, exchanges, online orders, personal styling .

Atlanta, Georgia, United States

Daily classroom management of up to 21 students aged 2-3 years old; Introduce early education basics through creating weekly scheduled lessons in literacy, creative arts , music, motor skills movement, and character development (responsibility, self-determination, and other qualities); Introduce potty training, group social skills, healthy eating habits; Attention to major detail for safety and security purposes; maintaining safe clean environment at all times

Greater New York City Area

Jewelry Production & Shipping AssistantBrand carried by retailers such as Nordstrom, SAKS Off 5th, Rue La La, GILT, and The Real RealResponsible for production of all original handmade/made-to-order high end jewelry using tools of the trade, jewelry design & gemstone knowledgeInventory tracking for all drop-ship, bulk order, and returned merchandise; Re-packaging, labeling, filing, organizing; Data Entry for Item Descriptions, SKU’s, and other business related information Preparing, packaging, & shipping customer orders multiple times per day; Liason between customers and UPS, Fed ex, or USPS to problem solve; Managed approximately 500-700 orders per week with significantly low return rate

Greater New York City Area

Fine Jewelry AssociateProvide exceptional high-end customer service and experienceProvide professional knowledge of semi-precious gemstone, fine jewelry, and watches to assist customers effectively and increase sales performanceAccept new inventory; create visually appealing showcases for jewelry & watch items; Follow corporate merchandising showcase plans when directed Manage monetary transactions ( regular sales, returns, exchanges )

Fashion District Midtown Nyc

Gemstone Sales and Jewelry Production Maintain and increase personal knowledge of gemstone and pearl jewelry industry; Manage and/or assist in production of one-of-a kind jewelry for women, men, and childrenContact wholesale clients & designers to schedule in-store appointments and/or phone orders; Assist in the buying process for independent designers and accessories companies; Apply photography and social media/marketing knowledge to increase sales performance; Repair/Re-invent broken jewelry items from walk-in clientsManage monetary transactions and closing of POS system, incoming/outgoing calls, phone orders, emails, shipment of items, correspondence with additional store locations, inventory tracking through use of purchase orders; Assist in fashion forecasting/buying

Jersey City

Customer Care Representative, E-Commerce*Top 10 of 100+ Reps Consecutive Months in a Row*Provide outstanding and superior service via telephone/email to new and existing customersReport/track and resolve inquiries related to customer account information, placing orders, reporting, and resolving customer issues (damaged/defective items, late/lost deliveries, product knowledge, website/technical issues, etc.)Liaise with banks, national and local shipping companies, manufacturers, company fulfillment centers, and internal departments to assist in resolving customer issues

Nyc

Assisted in production of Fine Jewelry with the use of tools; Creative brainstorming and planning for new lines; Running items (drop-off/pick-up) during the production phases; recorded business related spending.

Times Square, New York, Ny

Provide service and assistance on sales floor; organize and maintain merchandise to improve customer experienceRegularly assist with store operations (closing, stock intake, visuals/floorset preparation

Bronx, New York, United States

Managed classes of 15 to 25 students aged 5-11 years oldPlanned and instructed weekly lessons in creative arts and character development (responsibility, self-determination, and other qualities)2008

Business Skills Program

Continuing studies in computer proficiency, business writing, office procedures, and Keyboarding.

Social Work

Undergraduate course studies in Social Work 2005-2007

Nycdoe Regents Diploma