Muhammad S. Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Canada Area

Ottawa, Canada Area

Ottawa, Canada Area

Ottawa, Canada Area

Ottawa, On. Canada

<> Answering inbound calls related to Software, Hardware, Connectivity and Troubleshooting. <> Provide customer support and technical issue resolution via phone. <> Troubleshooting a variety of technical issues customers are having with Computer, Hand held devices, Hard ware.<> Connectivity Devices and ApplicationsProvide Level 1 Technical Support and escalation of issues to appropriate level.<> Document all customer interactions. Writing technical notes and enhancing other documentation. <> Performs miscellaneous job-related duties as assigned.<> Staying up to date on relevant technologies and taking appropriate tests.

<> (Temporary appointment as Deputy General Manager)<> Managed a Team of 6 supervisors over a total of 34 locations responsible for LAN/WAN networking using TCP/IP ranging in size from 1,400 to 1,500.<> Led a team to successfully maintain the system’s uptime according with a service level of 99% availability. This equals to a network down time of no more than 7.3 hours in a month.<> Supervised, inspected and provided design support during the installation and implementation of computer network and telecommunications systems. <> Provided input into improving performance by replacing analog modems with ISDN thus being able to improve the service level from 90% to 99%. <> Implemented UIN Number all over the province to eliminate multiple call charges hence decreasing the communication’s costs by 75%<> Lead and co-ordinated teams of network engineers, network technicians, systems engineers and supervisors for a total of 48 people in the design and development of computer and telecommunications system. <> Provided mentoring to junior team members and held regular training refreshers and team building sessions to foster an environment where everyone is bringing a positive contribution.<> Researched, evaluated and integrated network system and data communication hardware., providing a solution that cleared the path to upgrading the operating system across the province from Windows NT4 to Windows 2000.<> Involved in the hiring process of team members contributing to the selection process by drafting specific technical questionnaires facilitating the pre selection process and helping the hiring manager make informed choices. The team was assembled to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems.

Delivered the following courses to students at an academic level:<> Advance Computer Networks<> Networking Essentials<> Data Communications<> Windows 2000 Professional<> Windows 2000 Server<> Advance Internet Technologies<> Introduction to Computers<> Introduction to IT<> Mobile Communication<> Fiber Optics Communication

Masters, Computer Science

Master Of Business Administration, Information Technology

Bachelor Of Science (B.Sc.), Mathematics, Physics, Statistics