1.) Support procedures and provide assistance to application support teams and programmers2.) Toubleshoot and resolve issues by following documented procedures related to Mainframe, Windows, Unix3.) Interact with support teams and programmers to explain issues and make follow up4.) Dtermine when to escalate matters5.) Create and update procedures6.) Research on alternative solutions7.) Formulate weekly/monthly reports8.) Do root-cause analysis9.) Train new… Show more 1.) Support procedures and provide assistance to application support teams and programmers2.) Toubleshoot and resolve issues by following documented procedures related to Mainframe, Windows, Unix3.) Interact with support teams and programmers to explain issues and make follow up4.) Dtermine when to escalate matters5.) Create and update procedures6.) Research on alternative solutions7.) Formulate weekly/monthly reports8.) Do root-cause analysis9.) Train new members of the team10.) ControlM Support Show less

Aug 2017Employment Duration1 yr 2 mosLocationCAR - Cordillera Administrative Region, PhilippinesFocuses on securing and managing the DMZ network infrastructure of Texas Instruments. This includes configuring, maintaining, and monitoring all DMZ devices such as Cisco ASA & PIX Firewalls, Palo Alto Firewalls, DMZ Routers and Switches.📍 Job Description✔️ Provides daily customer and network operations support to clients globally.✔️ Configures, maintain, and… Show more Aug 2017Employment Duration1 yr 2 mosLocationCAR - Cordillera Administrative Region, PhilippinesFocuses on securing and managing the DMZ network infrastructure of Texas Instruments. This includes configuring, maintaining, and monitoring all DMZ devices such as Cisco ASA & PIX Firewalls, Palo Alto Firewalls, DMZ Routers and Switches.📍 Job Description✔️ Provides daily customer and network operations support to clients globally.✔️ Configures, maintain, and administers DMZ network devices such as Cisco Routers and Switches, Cisco ASA & PIX Firewalls, and Palo Alto Firewalls.✔️ Provides secondary support for other networking tools and technologies such as NetBrain, NMS Tools, NetDisco, Statseeker, Infoblox, and Firemon.✔️ Examine Firewall data to determine appropriate whitelist ACLs to get into production factories.✔️ Interface with the TMG IT Management to determine whitelist ACLs.✔️ Interacts with global clients and engineers to provide timely and accurate resolutions via ticketing system, live troubleshooting sessions, phone calls, and/or emails.✔️ Ensures DMZ Network Improvement compliance.✔️ Performs DMZ Network Housekeeping, including ACL clean-ups, shutting down of unused ports, reviewing daily configurations changes etc. to ensure a secure and well-maintained DMZ Network environment.✔️ Continue to learn and grow as a network professional to provide better global support to global clients and better performance of the Security Engineering team. Show less

On the Job Training at Sitel Baguio Philippines.- Fixed ports with issues on the access Switch for an account.- Crimped cables for future use.- Recovered ports with issues.- Unboxed and deployed PCs for an account- Re-imaging of production PCs.- Cable tracing in Data Centers.Avaya(Telco)- We Created VDN for our group.- Vector Programming, VDN for a client.- Created Avaya extensions.- Made new multiple LogIn and password reset.Recovery of… Show more On the Job Training at Sitel Baguio Philippines.- Fixed ports with issues on the access Switch for an account.- Crimped cables for future use.- Recovered ports with issues.- Unboxed and deployed PCs for an account- Re-imaging of production PCs.- Cable tracing in Data Centers.Avaya(Telco)- We Created VDN for our group.- Vector Programming, VDN for a client.- Created Avaya extensions.- Made new multiple LogIn and password reset.Recovery of Site 4 of Sitel Baguio Philippines.- Re-mouting two core switch that has been removed because of the typhoon.- Re-plugged the cables for the core switch.- Converted VLANs of accounts, Data VLAN and Voice VLAN. Show less

Computer TroubleshootingFormatting / ReformattingInstalling SoftwaresPrinter TroubleshootingCable ManagementDocument EncodingComputer Building / Repair / Hardware upgradeBasic Image Editing