Essence Goodwin Email & Phone Number

2023-Present

In my role as Customer Service Manager at Erno Laszlo in New York, I managed relationships with a diverse portfolio of over 100 clients, ensuring exceptional service delivery and fostering strong partnerships. Through proactive cross-team communication and collaboration, I facilitated seamless interactions between in-house and client teams, resulting in.

Long Beach, California, United States

- Provided comprehensive insurance and policy information to clients and healthcare providers.- Addressed detailed medical coverage, future appointments, and minor billing inquiries.- Conducted provider screenings using online resources and various tools for verification.- Researched business rules to determine acceptance, rejection, or referral of.

El Segundo, California, United States

- Managed a diverse portfolio of enterprise accounts, with revenues ranging from $400,000 to $1.2 million, as an Enterprise Client Success Manager.- Closely tracked key metrics to ensure the success and growth of client accounts, effectively identifying areas for improvement and optimization.- Built strong relationships with key stakeholders, including.

Gardena, California, United States

- Managed various aspects of infrastructure, daily operations, HR initiatives, and customer service center efficiency as an Escalation Team Manager II.- Led a team of 50+ customer service representatives and 15 Tier 2 support specialists, ensuring achievement of KPIs for inbound calls, email inquiries, chat requests, and social media interactions..

Carson, California, United States

Served as the primary point of contact for clients, providing exceptional customer service and support.Resolved client inquiries, concerns, and issues in a timely and efficient manner.Assisted with onboarding new clients, ensuring a smooth transition and successful implementation.Conducted training sessions to educate clients on product features and best.

Los Angeles, California, United States

Provided project management, call center, and field execution support. Delivering a long-term project plan as well as ensuring delivery of short-term goals within each account. By managing a call center of 20+ sales representatives, my key role was to hire, train, coach, as well as meet department goals. Mapped processes to holistically examine business.

El Segundo, CA

I led a team of over eighty employees over a spectrum of sixty-two stores which included team leadership and development, sales performance, and profitability for the AT&T/Sprint accounts. Building and maintaining a relationship with the client team. Performed one-on-one coaching and ninety-day reviews with team members, tracked weekly sales in addition to.