Erica Wilson Email & Phone Number

Greater Atlanta Area

Atlanta, GA

Develop and ensure rules and regulations are appropriately aligned with department goals, objectives, and culture. Handle confidential matters with discretion and act as liaison between the GPSC Commissioners, Executive Management of telecommunications providers and other multiple business organizations. Prepare monthly and annual regulatory reports by.

Greater Atlanta Area

• Provided administrative support to the CEO of StudioSteffanie. Planned and managed meetings, wellness seminars, book signings, and other events. Provided efficient and professional administrative and clerical service.
• Relieve management of administrative detail by coordinating work flow, delegating tasks to ensure progress to deadlines, taking initiative in manager’s absence, and maintaining weekly agenda of items prepared and.
• Communicated and handled all communications on behalf of the CEO.
• Prepared, presented and distributed employee communications, publications, announcements and instilled best practices.
• Organized and implemented recruiting programs, including internet recruiting and developing pre-employment/post-offer background searches that helped to assure fit between candidates and jobs.
• Planned, directed, and managed events with attendance of over 130. Clientele provided consistent positive feedback.

Greater Atlanta Area

• Handled individual health insurance services for consumers. Earned Health and Life Licensing as well as Property and Casualty Licenses. Consulted consumers of various insurance rates, rules or form filings, general.
• Increased client book by more than 30% within one year through networking, cold calls, and referrals.
• Streamlined and improved the communication process between the manager and his sales organization by acting as a liaison clarifying key concerns or essential training issues and providing constant feedback to management.
• Designed and implemented competitive compensation packages that allowed employees to earn on their output from sales, increasing sales rate by more than 15%.
• Developed and executed marketing and fundraising events to build alliances with industry leaders and form preferred partnerships
• Illustrated flexibility and willingness to assist various units during deadlines and shortages of staff to ensure efficiency

Buford, GA

• Supervision of clinic operations, financial performance, therapist and patient satisfaction, with 20+ employees. Ensured high customer satisfaction and consistent revenue growth.
• Spearheaded transition of clinic to new location.
• Coordinated and presented on-the-job training programs to enhance office staff’s level of performance, and encourage professional/ personal development increasing overall production and efficiency.
• Addressed conflict within the organization by analyzing and targeting communication to meet employee needs while adhering to the company policies.
• Developed a management of attendance policy which has reduced absenteeism levels in the workplace by 62% while maintaining a high level of morale.
• Successfully handled all customer complaints coming to management and resolved issues in a professional and expeditious manner.

Bachelor'S Degree, Human Resources Management And Services

Activities and Societies: SHRM

Associates Of Science, Business Administration

Activities and Societies: SHRM