● Owned the administration of over 80 sales incentive plans. Provided input to executive sales leaders on design and feasibility of proposed commission plans.● Calculated monthly, quarterly, and annual commissions and incentives for Client Success sales teams.● Listened to, triaged, processed and resolved questions from the sales team on commissions and sales incentive plans.● Maintained accurate quotas and rates for the Sales compensation plans.● Managed plan exception requests and escalated as required.● Conducted quarterly reviews of commission data to ensure accuracy of intention of HR.● Provided operational analysis, reporting and trends related to commissions, compensation plans, and the sales force to sales leaders, executives and other teams who used the data for other analytical purposes.● Drove automation of the commission and incentive calculation process to assists with the streamlining of workflows.● Researched and analyzed data to prepare employee compensation reports for management.● Created and maintained procedural documents to describe operational processes for audit purposes.● Made continuous process improvements to seek further efficiencies.

● Supported National Channel referral team with referral partner implementation analyze data and identified variances and root causes of program and residuals inquiries via phone, email and personal visits.● Managed Business Development initiatives within a fast-paced challenging environment.● Managed any manual residual corrections and monthly residual pay outs.● Managed client implementation process for Small Business Unit (Banking, POS, VAR, Retail and Restaurant) and National Business Channels (Retail, Grocery and Petroleum).● Managed the Sales Field partner reassignment through Terminations.● Interacted with Various Subject Matter Experts at All Organizational Levels to resolve discrepancies, client concerns and company changes. ● Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.● Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.● Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.