Mark Serrano Email & Phone Number

Las Vegas, Nv, Us

Las Vegas Valley, Nevada, United States

Memphis, Tn, Us

Began the People Experience (HR) department with my mentor as the department leadImplemented HiBob for HRISImplemented Teamtailor for an ATSImplemented ADP for payrollFull cycle recruiting for all roles within the companyCreate policies and SOP’s for HR operationsResolve employee relation concernsPartner with Learning and Development manager to launch LMSLead and create the entire employee life cycle (onboarding, offboarding and development)Educate executive level leaders of potential legal issues and proper conduct in the workplace

Miami, Florida, Us

Implemented Rippling for HRIS, Payroll and ATSFull global payroll processing for seven companies via Deel and RipplingResolved and reassured employee relation issues and concernsDeveloped and implemented policies for international contractors and W2 EmployeesLead and created the entire employee life cycle (onboarding, offboarding and development)Work with Managing partners to develop the HR disciplineProvided leadership with guidance on employee performance and potential legal issues

San Francisco, Ca, Us

• Implemented four new tech stacks for the team, Lattice, ADP, BambooHR and Deel• Scaled the team from just under 120 associates to just over 300• Successful implementation and payroll processing with zero errors• Process payroll for two different pay cycles (Bi-Weekly and Semi-Monthly)• Ensure compliance in 34 different states and register for local taxes• Work with International EOR for Canadian and LATAM employees• Create a brand-new onboarding process• Work directly with C-Suite team for projects and policy updates• Collaborate with HR Generalist • Work directly with leaders in the company on employee relation and development• Lead remote activities to maintain company culture

Norwalk, Ct, Us

• Recruited for a new property resulting in over 300 hires from hourly roles to executive level roles• Worked in a remote office with a focus on Talent Acquisition for properties• Operated the HR departments when properties were seeking new HR leaders• Onboard new Human Resources Leaders within HEI to ensure consistency in HR operations• Communicate daily with property senior leaders on Talent Acquisition strategies• Source talent via LinkedIn Recruiter and Indeed• Processed payroll for seven properties ensuring accuracy to prevent off cycle checks and errors• Employee Relations liaison for seven properties in the Northeast

Purchase, New York, Us

• Developed a new virtual team of 45 specialists within PepsiCo, for COVID tracing• Created SOP’s and adjust processes based on developing information for COVID from CDC guidelines• Trained new managers on team development, coaching and counseling• Project manager for implementing new technologies for the Center of Excellence• HR liaison for all communication and process inquiries regarding COVID handling procedures• Initially hired as a contractor with Rose International and offered a full-time role in December 2020• Worked closely with Senior Directors of HR on escalation processes and data retention and reconciliation

Norwalk, Ct, Us

• Mentored the HR Coordinator to improve efficiency and independence in their work decisions and processes• Implemented payroll process and within one month that eliminated errors and the need for consistent off cycle paychecks• Developed a relationship with associates, celebrate when possible, created a fun and trusting atmosphere• Employee engagement survey score of 91%, up 16% from previous survey• Implemented change of ATS from ADP to ICIMS, trained operational leaders• Assisted HR Coordinator with all aspects of recruiting; resulting in an average time to fill of 5 days• Created a Brand Voice and Image so all communication was consistent• Hosted monthly Orientation for all new associates and ensure all required training was conducted prior to due date• Communicated daily with all associates in Stand-Up meetings or in work areas to develop relationships

Atlanta, Georgia, Us

• Guided the Coordinator to be a Manager within the property• Worked with the Brand training team to pilot a new Service Excellence training, the program is used worldwide• Enhanced the HR experience for all associates by developing positive relationships • Established a positive working relationship with Union, leading to a major reduction in grievances filed (2016 – 47, 2017 – 17)• Educated department heads on the CBA and labor laws by hosting monthly manager training • Processed bi-weekly payroll for the property• ADP Workforce trainer and administrator for eleven properties