Mark Serrano Email and Phone Number
Currently leading as Senior People Experience Manager at Miller Tanner Associates, my role intertwines my passion for developing people-centric experiences with the dynamic realm of global event planning. Armed with a Bachelor's in Human Resources Management and over twelve years of experience, my expertise lies in leveraging technology to enhance HR functions, having successfully implemented four new tech stacks including HiBob, Teamtailor, ADP, Lattice and BambooHR.At my core lies a commitment to growth and efficiency, reflected in my ability to scale a team from 120 to over 300 associates, ensuring seamless payroll processing across diverse pay cycles and maintaining compliance in numerous jurisdictions. These accomplishments stem from a synergistic blend of strategic planning and collaborative efforts with C-suite executives and international teams.
Cure 4 The Kids Foundation
View- Website:
- cure4thekids.org
- Employees:
- 98
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Cure 4 The Kids FoundationLas Vegas Valley, Nevada, United States -
Senior People (Hr) Experience ManagerMiller Tanner Associates - Wbenc Certified; Global Event/Meeting Planning Services Jan 2024 - Dec 2024Memphis, Tn, UsBegan the People Experience (HR) department with my mentor as the department leadImplemented HiBob for HRISImplemented Teamtailor for an ATSImplemented ADP for payrollFull cycle recruiting for all roles within the companyCreate policies and SOP’s for HR operationsResolve employee relation concernsPartner with Learning and Development manager to launch LMSLead and create the entire employee life cycle (onboarding, offboarding and development)Educate executive level leaders of potential legal issues and proper conduct in the workplace -
Hr ManagerEaston Consulting Technologies Mar 2023 - Jan 2024Miami, Florida, UsImplemented Rippling for HRIS, Payroll and ATSFull global payroll processing for seven companies via Deel and RipplingResolved and reassured employee relation issues and concernsDeveloped and implemented policies for international contractors and W2 EmployeesLead and created the entire employee life cycle (onboarding, offboarding and development)Work with Managing partners to develop the HR disciplineProvided leadership with guidance on employee performance and potential legal issues -
Human Resources ManagerPeek Mar 2022 - Mar 2023San Francisco, Ca, Us• Implemented four new tech stacks for the team, Lattice, ADP, BambooHR and Deel• Scaled the team from just under 120 associates to just over 300• Successful implementation and payroll processing with zero errors• Process payroll for two different pay cycles (Bi-Weekly and Semi-Monthly)• Ensure compliance in 34 different states and register for local taxes• Work with International EOR for Canadian and LATAM employees• Create a brand-new onboarding process• Work directly with C-Suite team for projects and policy updates• Collaborate with HR Generalist • Work directly with leaders in the company on employee relation and development• Lead remote activities to maintain company culture -
Task Force Human Resources ManagerHei Hotels & Resorts Jun 2021 - Nov 2021Norwalk, Ct, Us• Recruited for a new property resulting in over 300 hires from hourly roles to executive level roles• Worked in a remote office with a focus on Talent Acquisition for properties• Operated the HR departments when properties were seeking new HR leaders• Onboard new Human Resources Leaders within HEI to ensure consistency in HR operations• Communicate daily with property senior leaders on Talent Acquisition strategies• Source talent via LinkedIn Recruiter and Indeed• Processed payroll for seven properties ensuring accuracy to prevent off cycle checks and errors• Employee Relations liaison for seven properties in the Northeast -
Human Resources SupervisorPepsico Sep 2020 - Jun 2021Purchase, New York, Us• Developed a new virtual team of 45 specialists within PepsiCo, for COVID tracing• Created SOP’s and adjust processes based on developing information for COVID from CDC guidelines• Trained new managers on team development, coaching and counseling• Project manager for implementing new technologies for the Center of Excellence• HR liaison for all communication and process inquiries regarding COVID handling procedures• Initially hired as a contractor with Rose International and offered a full-time role in December 2020• Worked closely with Senior Directors of HR on escalation processes and data retention and reconciliation -
Director Of Human ResourcesHei Hotels & Resorts Mar 2018 - Jul 2020Norwalk, Ct, Us• Mentored the HR Coordinator to improve efficiency and independence in their work decisions and processes• Implemented payroll process and within one month that eliminated errors and the need for consistent off cycle paychecks• Developed a relationship with associates, celebrate when possible, created a fun and trusting atmosphere• Employee engagement survey score of 91%, up 16% from previous survey• Implemented change of ATS from ADP to ICIMS, trained operational leaders• Assisted HR Coordinator with all aspects of recruiting; resulting in an average time to fill of 5 days• Created a Brand Voice and Image so all communication was consistent• Hosted monthly Orientation for all new associates and ensure all required training was conducted prior to due date• Communicated daily with all associates in Stand-Up meetings or in work areas to develop relationships -
Director Of Human ResourcesCrowne Plaza® Hotels & Resorts Feb 2017 - Mar 2018Atlanta, Georgia, Us• Guided the Coordinator to be a Manager within the property• Worked with the Brand training team to pilot a new Service Excellence training, the program is used worldwide• Enhanced the HR experience for all associates by developing positive relationships • Established a positive working relationship with Union, leading to a major reduction in grievances filed (2016 – 47, 2017 – 17)• Educated department heads on the CBA and labor laws by hosting monthly manager training • Processed bi-weekly payroll for the property• ADP Workforce trainer and administrator for eleven properties
Mark Serrano Education Details
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Roosevelt UniversityGeneral
Frequently Asked Questions about Mark Serrano
What company does Mark Serrano work for?
Mark Serrano works for Cure 4 The Kids Foundation
What is Mark Serrano's role at the current company?
Mark Serrano's current role is People Leader | HRIS, ATS, Payroll Implementation.
What schools did Mark Serrano attend?
Mark Serrano attended Roosevelt University.
Who are Mark Serrano's colleagues?
Mark Serrano's colleagues are Teilor Appleyard, Judy Guzman, Melissa Andrus, Katie Sennhenn, Angela Berg Dnp, Aprn, Cpnp, Dennis Tackett, Joey Ann R..
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