Our consultative services for privately held companies include Operations & Process Improvement, Software & Technology as well as Quality & Regulatory Management Systems.Through these services we assist companies in reducing costs, improving performance and operational efficiencies as well as increasing customer retention and satisfaction all while delivering a Positive ROI on their investment.Being naturally inquisitive and curious we listen to not just what concerns and challenges are expressed by senior leadership, we also go to where the real work takes place. We speak with employees across all pertinent departments and functional areas so we truly understand your business.We take what we learn, ask additional clarifying questions and develop action plans that lead to results in days or weeks rather than months or years.We work closely with your team to help develop the capacity and knowledgebase to allow employees and leaders to be fully engaged and be active participants in success both short and long-term.We do it with you, not for you, so that you can realize the greatest Positive ROI on your investment.https://www.PositiveROI.com

The Miss O & Friends website is the number one online community for tween and teen girls to socialize and play.From November 2004 through July 2008 I was active in day-to-day operations, recruiting and managing the initial development team. In addition I spearheaded technology decisions to support rapid growth after the April 1, 2005 launch. Responsible for negotiating hosting and sub-contractor agreements and contracts.Since July 2008 I have provided high-level technology and business direction consulting.

Develop and lead operational strategies to support long-term growth and business objectives through the supervision of 4 direct reports and 200+ indirect reports. Oversee all manufacturing and plant operations including raw materials and components warehouse; quality, regulatory and safety department, including QC/QA laboratory; IT department; and the facilities, maintenance and engineering department. Eliminated overtime and increased output by expanding manufacturing and plant operations from two shifts to three shifts while balancing staffing and production needs. Implemented lean principles and process flows which reduced errors, decreased delivery times by 20% and increased overall productivity and throughput by 35%.Led deployment of company-wide IT infrastructure upgrade including fiber optic connectivity between facilities, standardized hardware, operating systems and software, and implemented data disaster recovery and business continuity plan. Developed a high-performing, cohesive team by establishing high standards, communicating with transparency, recognizing accomplishments, and leading programs that foster employee engagement and teamwork.

I am committed to continuous improvement and strive each day to improve operations, develop employees and add value. I was responsible for development, implementation and ongoing oversight of the R2:2013, ISO 14001:2004 & OHSAS 18001:2007 as well as EPRA (Canadian) certification programs. I coordinate internal and external audit requirements. Implementation of R2 directly impacted top line revenue with a 25% increase in the first year.I oversaw all information technology including hardware, software and interaction with third-party vendors. During my tenure I orchestrated the upgrading of the Customer Relationship Management (CRM) software as well as the planning, implementation and integration of CycleLution Warehouse and Recycling Management Software. I pioneered the upgrade and migration to Sage 100 ERP accounting software. I also executed custom software design and implementation to integrate CycleLution and Sage 100 ERP, reducing processing times by 30% and eliminating manual data entry errors. I instituted a data disaster recovery and business continuity plan and significant network infrastructure upgrades. I facilitated and oversaw conversion to ADP Workforce Now as the time, attendance and payroll solution. I work closely with HR staff on daily basis to improve employee retention, overall culture and company morale. I incorporated training systems to allow us to promote from within, demonstrating to employees that EOS can be a long term career. I am keenly aware of the daily challenges and successes of running a business from my past experience and in my current role of reporting to the COO and owners.

Since starting in 1995 I established strategic partnerships with Tier 1 and world-class providers such as AT&T, Rackspace and SoftLayer. Through these relationships I was able to adopt and introduce emerging technologies and enterprise class services that help our clients differentiate themselves and compete in a global economy.We developed, engineered and launched custom web-based solutions that included public facing lead capture, selector guides, quoting and e-commerce systems that accelerated and maximized sales. In addition, we designed and implemented sophisticated private, internal, back-end management and reporting systems yielded significant efficiencies and cost savings.Clients included:• AT&T - www.att.com• Bob Stores - www.bobstores.com• BrandTech Scientific - www.brandtech.com• Child Evangelism Fellowship - www.cefonline.com• Dymax Corporation - www.dymax.com • Rackspace - www.rackspace.com• Reliable Carriers - www.reliablecarriers.com• SMG - my.smgworld.com

Administered and implemented a SCO Unix based CRM and integrated accounting system to support a 15 member telemarketing sales force. I also initiated a customer service improvement initiative which included:Improved automated order processing through EDI integration, eliminating 100% of keystroke errors and reducing order-processing times by 50%. Introduced a same day delivery policy for orders received before noon, resulting in greater customer satisfaction and loyalty.