Miangela Frazier Email & Phone Number

-Assist patients in obtaining options of affordability for specific medication brands based on insurance via inbound calls-Register patients in savings programs to help with lowering cost of medications needed-Relaying valuable information to patients, providers and pharmacy staff about how patients can be reimbursed for medication and ways that they can.

-Assisting Tier 1 through Tier 4 advocates in how to best resolve issues of the company client’s members via chat/floor support.-Coaching advocates to ensure they meet goals of hold time, handle time, courtesy, knowledge and satisfaction on the phones-Listening to advocate calls to enhance call quality, observe possible short calls, and to give potential.

Work From Home

-Received inbound calls to assist the one of the company’s insurance clients by using methods resulting in excellent customer service.-Answered questions of client members about their insurance plan benefits, premium payments, claim inquiries, enrollment, and online account activation.-Collaborated with representatives of other departments to ensure member.

Raleigh, North Carolina

Teacher Assistant for AU/ECS 1 classroom.-Assisted lead teacher with morning circle time routine, work rotations, and writing centers-Supervised students during specials classes and lunch-Help students with toileting, including changing diapers-Set up materials for writing centers and instructed activities to achieve fine motor skills

Raleigh, North Carolina

- Implemented intervention plans based on behavioral, social, and academic needs of children with ASD in a primarily home-based setting.- Encouraged progression of appropriate behaviors through the usage of reinforcement practices.- Bolstered positive learning experiences for clients through rapport building.- Recorded data on client progress towards.

Fayetteville, North Carolina Area

- Implemented intervention plans based on behavioral, social, and academic needs of children with ASD in a primarily center-based setting.- Collaborated with technicians to conduct client group exercises for practicing socialization.- Documented data based on goal achievement, observable behaviors, and transition ability.

Fayetteville, North Carolina Area

-Counted tablets and capsules to ensure proper dosage of customers' medication dosages.-Labeled medication bottles for pharmacist to prepare for customer pick-up.

Fayetteville, North Carolina Area

- Assisted customers through processing prescriptions and various transactions in store.- Received customers' prescriptions in-store and at the drive-thru to give to the pharmacist -Provided customers updates for when the prescriptions will be prepared for pick-up-Sorted prescriptions that were ready for pick-up after pharmacist verfication- Gave customers.

Fayetteville, North Carolina Area

-Mentored other representatives for calls in order to help raise individual and company goals-Assisted managers with training courses for fellow representatives to improve call quality and flow

Fayetteville, North Carolina Area

-Received phone calls from customers who require assistance with their banking needs such as account balances, making deposits, and funds transfers- Gave bank members financial advice in regards to opening bank accounts, disputing debit charges, and setting up overdraft protection from fees- Worked at the company's front desk to answer calls and answered.

Fayetteville, North Carolina Area

- Processed cash transactions and interacting with others to achieve customersatisfaction-Maintained upkeep of store environment through stocking and replenishment while assisting all store operations as needed.

Raleigh, North Carolina

- Cultivated knowledge of French language through creative arts and crafting.- Promoted healthy activity through allowance of monitored outdoor play.- Managed upkeep of play areas to create a safe learning environment for children.

Raleigh, North Carolina

- Implemented behavior intervention plan with toddler-aged client under Meredith College as part of a practicum course under the Meredith Autism Program.- Led therapy sessions to improve client’s communication and life skills.- Logged data to indicate client’s improvement based on play skills and behavior regulation.

Raleigh, North Carolina

-First point of contact for a diverse community of undergraduate and graduate students, college faculty, and visitors of Carlyle Campbell Library in obtaining course worksheet copies, textbooks, and movies.-Assisted library patrons with fulfillment of outstanding fees and retrieval of course reserves.-Maintained upkeep of facility with shelving and.

Fayetteville, North Carolina, United States

• Organized donated books to be shelved
• Viewed various VHS tapes for detecting tracking issues
• Stapled papers and brochures for library patrons

Master Of Science (M.S.), Developmental And Child Psychology, 3.9 Gpa

Studied to earn my Master of Science in Psychology with a concentration in Child and Developmental Psychology

Bachelor Of Arts (B.A.), French, Psychology, 3.1 Gpa

Activities and Societies: Pi Delta Phi, Meredith ChoraleI studied at Meredith College from 2009 to 2013. I earned a Bachelor of Arts.

French Studies

I studied French Language and Culture as an international student in order to fulfill requirements needed for a French major and to.

High School Diploma, 3.5 Gpa

Activities and Societies: National Honor Society, French National Honor Society, Speech and Debate Team, Softball, Chorus, Bowling