Effectively managed portfolio of assigned account base through demand management initiatives, travel policy development and compliance, implementation/utilization of online booking tools and return on investment consulting. Facilitated consultative relationship management including vendor contract negotiations, cost saving/cost avoidance strategies, problem solving, analysis/interpretation of travel data and implementation of technology solutions, to deliver both savings and an optimal customer service experience. Created and implemented innovative program strategies, ensuring continual cost savings/cost avoidance, leading to added growth, savings and client retention. Assisted in development and implementation of company corporate travel policy based on industry best practices and corporate culture. Utilized strong quantitative skills to develop measurement tools to quantify and analyze data and expected business results in a detailed organized manner. Monitored program performance and compliance using SLA and KPI indicators; identified root causes of any service or technology issues through collaboration with network resources; escalated when appropriate. Analyzed metrics; consulted on strategy for sourcing and procurement of air, car, hotel, corporate card and travel & expense technology. Negotiated and implemented global contracts with preferred air, car and hotel vendors. Compiled quarterly and annual program reviews including metrics analysis and benchmarking; identified new and ongoing innovative strategic savings initiatives and products to drive additional savings and improve overall customer experience.

Consulted with 25+ Fortune 500 corporate clients on travel and expense management technology solutions and best practices to reduce costs and maximize savings. Increased revenues to $900,000 in a 12 month period. Successfully sold and implemented B2B travel and expense technology solutions to assigned client base. Realized 38% gain in client satisfaction NPS score over a 12 month period

Small business owner and certified professional coach; graduate of InviteCHANGE (formerly Academy for Coach Training). Demonstrated expert leadership, facilitation and transformational coaching skills utilizing Living Your Vision model. Worked one on one with clients to outline goals, co-create step by step solutions to overcome challenges, remove obstacles and move client forward to achieving desired goals based on client readiness and ability to move forward.

Managed global client relationships for assigned Fortune 100 accounts with global air and charge volume greater than $900 million. Assigned client portfolio included Microsoft, Hewlett Packard and Bechtel.Analyzed metrics; consulted on global consolidation strategy for managing indirect spend including procurement of air, car, hotel, corporate card and travel & expense technology.Facilitated consultative relationship management plans, based on research and analyses of collected travel data, highlighting milestones and monitoring key KPI’s and interrelationships. Customized and successfully implemented technology solutions to meet customer data needs and electronic report requirements. Collaborated with A/P Department to develop customized SAP integration solutions.