Edson Silva Email and Phone Number
Analyst Developer | Chatbot | Cognitive Solutions Graduated in Analysis and Systems DevelopmentDesign personas, develop design principles, guidelines, standards for quality conversations and UX.Implement and operate Chatbot projects in business teams across sectors to deliver client engagements.Develop high-level sample dialogs, flow diagrams, and prototypes to effectively communicate text interactions and design ideas.Create natural dialog flows, wireframes, and templates that clearly convey a conversation architecture to development teamsCreate conversation design framework, processes, methodologies with scalable ontologies and guidelines that inform natural language systemsWillingness to travel.
Itaú Unibanco
View- Website:
- itau.com.br/private-bank
- Employees:
- 674
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System Software EngineerItaú UnibancoState Of São Paulo, Brazil
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System Software EngineerItaú Unibanco Mar 2022 - PresentSão Paulo, Brasil -
Analyst DeveloperLinx Jan 2020 - Mar 2022São Paulo, Brasil -
Infrastructure AnalystCapgemini Nov 2018 - Dec 2019Alphaville, BrazilConceptualize and iterate on high-quality end-to-end designs for text and conversational user interfaces and contentDevelop high-level sample dialogs, flow diagrams, and prototypes to effectively communicate text interactions and design ideas.Monitoring progress, managing risk and confirming that key stakeholders are kept informed about progress and expected outcomes.Create natural dialog flows, wireframes, and templates that clearly convey a conversation architecture to development teams -
Process AnalystCapgemini Jan 2017 - Nov 2018Alphaville, BrazilCreate conversation design framework, processes, methodologies with scalable ontologies and guidelines that inform natural language systems.Fostering relationships with client personnel at appropriate levels. Consistently delivering quality client services. Driving high-quality work products within expected time frames and on budget.Managing expectations of client service delivery.Playing an active role in the counseling and mentoring of junior analysts within the organization.
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It Support CoordinatorAlgar Tech Mar 2015 - Aug 2016São Paulo E Região, BrasilImplemented and operationalized Infrastructure and Service Desk IT projects based on the ITIL framework and ISO 9001, ISO 20000, ISO 27001 standards for large clients. -
It Support AnalystAsyst Sudamerica Jan 2009 - Mar 2015São Paulo E Região, BrasilPerformed remote attendance of Service Desk of the 1st and 2nd level, Field Service and administrative routines in IT projects for Infrastructure and Service Desk in large clients.
Edson Silva Education Details
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Computer Software Engineering
Frequently Asked Questions about Edson Silva
What company does Edson Silva work for?
Edson Silva works for Itaú Unibanco
What is Edson Silva's role at the current company?
Edson Silva's current role is System Software Engineer.
What schools did Edson Silva attend?
Edson Silva attended Uninove - Universidade Nove De Julho.
Not the Edson Silva you were looking for?
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Edson Silva
São Paulo, Sp -
-
2generalmills.com, globo.com -
Edson Silva
Santa Catarina, Brazil -
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