Business Analyst contracted to Ford Motor Company supporting Global Contact Center Technology (GCCT) that integrates a Customer Relationship Management (CRM) and Case Management system for Ford Worldwide. Facilitate and document requirements.

Business Analyst contracted to Ford Motor Company in support of systems renewal project of enterprise EDI messaging and Managed File Transfer hub services. Facilitated requirement sessions and documented and validated project requirements. Development of timelines to meet developer and business constraints. Assisted with preparation and documentation of acceptance testing strategy.

Evaluation and assessment of IT security policies, procedures, standards, and guidelines to mitigate risk, provide integrity, confidentiality, and availability.

Security and Risk Management Governance Focal, Project Lead, Regulatory Compliance SME and Audit Focal. Provided leadership, guidance, and training in a multi-national, culturally diverse environment. Managed regulatory compliance deliverables for multiple internal and external accounts. Established and managed a framework for regulatory services solutions, monitoring and reporting compliance status and metrics.

Installed, upgraded, and supported stand alone and cluster servers running Sun Solaris 9, Novell 6.x and Windows 2000/2003 servers on different hardware: Compaq/HP, Dell, IBM and Sun. Managed day to day support of server infrastructure, supported DHCP, DNS and TCP/IP services. Performed daily health checks and monitoring.