Mehrnoosh Shahshahani Email & Phone Number

Berlin, DE

Berlin, Germany

Iran

• Managed communication with the market through Dotmailer.
• Supported the sales team in maintaining quality, achieving revenue targets, and ensuring the commercial success of the organization.
• Coordinated sales and marketing efforts, including direct mail, tele sales, and query handling, to maximize performance.
• Streamlined internal processes to enhance operational efficiency and productivity.
• Analyzed the organization and market trends to provide intelligence reports on Emirates and other airline products, services, and market trends.
• Utilized Salesforce, Commercial Business Intelligence (CBI), Airfare, Airline Incentive Management System (AIMS), and Target.com to monitor performance and business operations.

Iran

Tehran, Iran

• Worked with the System and Methods Department to provide structures and procedures according to the Quality Management System based on ISO 9001:2008 standard.
• Assisted in documenting and updating quality manuals, work instructions, and standard operating procedures to ensure compliance with quality standards.
• Experienced in taking part in internal audits (as an observer) and external audits of the company, gaining insights into audit processes and procedures.
• Defined and implemented preventive and corrective actions to mitigate identified uncertainties and improve overall operational efficiency.

• Contributed as a team member in maintaining and improving the ISO/TS 16949:2009-based quality management system.
• Updated quality procedures and work instructions to align with ISO standards.
• Conducted regular internal audits, identifying non-conformities, and implementing corrective actions to ensure compliance with ISO 9001