◊ Establish, implement, and maintain essential management system processes and procedures.◊ Lead team of 10 technical and expert auditors, ensuring operational efficiency and maintaining client relationships.◊ Plan, prepare, and assign audit schedules.◊ Manage contracts, accreditation requirements, compliance reports and update the Quality Management System.◊ Communicate with external bodies and stakeholders regarding certified customer / product status and legislation.◊ Enhance customer service quality and implement best practices across all operational levels.◊ Coordinate with customers for business development, manage contractual arrangements, and issue Halal Facility and Export Certificates.Major Achievements:◊ Promoted from Executive Officer / Operations Manager to Operational Service Delivery Manager in 2019 in recognition of outstanding performance.◊ Achieved a 17.4% Increase in sales and marketing in 2021.◊ Courier Service Optimisation and Transition to ‘GoSweetSpot’ (August 2023): Managed and improved courier service during transition to the electronic system. ◊ Merger and Client Transition Strategy (2021): Played a pivotal role in the strategic acquisition of Asia Pacific Halal Services NZ Proprietary Limited. Implemented price adjustments ranging from 15%-55%, enhancing overall service offerings.◊ Strategic Digital Transformation and Financial Innovations Initiative (2019-2022): Led a comprehensive strategic initiative focusing on digital transformation and financial innovation. Facilitated the smooth operational, technical, and financial transition during AsureQuality's acquisition of an 80% majority share in NZIDT.◊ Quality Management System Coordination and Accreditation Renewal (2020): Took charge of coordinating QMS during accreditation renewal process with Global Accreditation Centre. ◊ Awarded a senior role on the Certification, Impartiality, and Complaints & Appeals Committees, upholding operational integrity.

Major Achievements:◊ Recognised by management for ongoing performance excellence through monthly reporting, annual reviews and audits.◊ Conducted a wide range of official training sessions for team members, ensuring expertise in quality management systems and auditing procedures.◊ Managed diverse operational responsibilities, specialising in certification and operational management. ◊ Implemented efficient audit planning processes and optimised resource allocation, leading to significant cost reductions across the business.◊ Developed stakeholder reports for major clients, including Meat Industry Association of NZ, Fonterra, and Open Country Dairy, facilitating informed decision-making at the board level.Major Projects:◊ GCC Accreditation and Halal Certification (2016-2021): Successfully led registration process with Ministry of Industry & Advanced Technology for GCC Accreditation Centre. Ensured compliance with GSO 2055-2:2015 standards, achieving Halal certification, positioning NZIDT as a trusted provider in the Halal food industry.

Key Responsibilities:◊ Cultivate and maintain supplier relationships, securing deals through in-person meetings and phone negotiations.◊ Address store returns, customer inquiries, and complaints, ensuring customer satisfaction and loyalty.◊ Oversee business inventory and generate purchase orders to maintain stock levels.◊ Independently manage cash transactions, ensuring accurate processing of financial records.◊ Safeguard and account for all monetary transactions, responsible for banking requirements and financial disbursements.Major Achievements:◊ Awarded additional supervisory responsibilities due to exceptional performance and leadership, demonstrating a consistent ability to manage tasks effectively and foster team collaboration.◊ Successful at achieving and exceeding set Key Performance Indicators (KPIs) and business development targets.

Key Responsibilities:◊ Evaluate and categorise customers based on AML protocols, ensuring compliance with established procedures.◊ Attain high customer satisfaction by promptly addressing inquiries within agreed service levels, conducting follow-up calls, resolving complaints, and suggesting effective solutions.◊ Maintain strict adherence to company security, compliance, and authentication policies, ensuring consistent and correct implementation.◊ Proactively identify and resolve various department performance issues, including reports, statistics, and analysis, and escalated complex matters with well-thought-out solutions when necessary.Major Achievements:◊ In 2009, led the branch to the top position in policy issuance at CIL by exceeding targets through proactive product promotion and sales opportunity referrals.◊ Surpassed sales targets by promoting branch products, special offers, and services, while identifying potential sales opportunities referred to the Call Centre Supervisor.◊ Performed all CSR/Teller duties proficiently, including precise cash handling, efficient cheque processing, accurate transaction management, draft cheque issuance, inward and outward clearing, and meticulous foreign currency management for counterfeit detection.

Key Responsibilities:◊ Conduct reconciliation statements among branches, head office, and Central Bank of Egypt (CBE) for accurate financial reporting.◊ Maintain strict control and oversight over various financial aspects, including branch statement of condition, income statement, contra accounts, pending settlement accounts, currency exchange, inward clearing, outward clearing, and cash in transit.◊ Review and analyse daily reconciliation reports, identifying and addressing discrepancies promptly.Major Achievements:◊ Ensured accurate and timely recording of daily entries, contributing to precise financial documentation.

Major Achievements:◊ Ensured accurate and up-to-date accounts through meticulous reconciliation of statements and transactions.