- Oversee IT operations & business units- Design & implement new technologies, strategies & infrastructure- Evaluate IT operations with regards to established roadmap & goals- Analyze business requirements for IT needs and systems- Establish Agile practices with a focus to increase customer satisfaction- Build and maintain relationships with 3rd parties & vendors- Ensure data integrity, identify and eliminate security risks

— Service Delivery Manager | MS *MCI Iran- Managing CRM & CBS 'Managed Services' Support for MCI Iran- Leading 'Managed Services' Transition from Huawei- Customer & Vendor Management- Defining Solution & Architecture Design and conducting Reviews with MCI, Huawei & 3rd Parties- Change Management // Release & Quality Management- Proposal & Contract Management for ongoing & new projects (Siebel CRM implementation)- Team Building

* du UAE Dubai- Managed P1D2 Instance team and major milestones include:- AS-IS study of prepaid system (i.e. Oracle IN), Gap analysis and TO-BE solution design- Leading and defining Solution Architecture; developed artifacts i.e. SDD, HLD & LLD- Developed CRDs to map & transform Oracle IN business logic & configurations to uCBS5.5- TESTBED readiness, configurations, products and tariff definitions etc- Release planning, deployments on TESTBED and UAT… Show more * du UAE Dubai- Managed P1D2 Instance team and major milestones include:- AS-IS study of prepaid system (i.e. Oracle IN), Gap analysis and TO-BE solution design- Leading and defining Solution Architecture; developed artifacts i.e. SDD, HLD & LLD- Developed CRDs to map & transform Oracle IN business logic & configurations to uCBS5.5- TESTBED readiness, configurations, products and tariff definitions etc- Release planning, deployments on TESTBED and UAT execution- Developed data migration strategy & packages/scripts for final cutover- Internal & customer status review meetings, risk management and issues resolution- Managed transition and handover of P1D1 phase of CBS operations & maintenance to Atos/Ericsson OPs teams Show less

* Telenor PK, Ufone PK, Warid Telecom PKMajor contributions on above projects:- Managed and conducted requirements discovery sessions with customer to finalize project scope, milestones and deliverables of convergent billing system [Billing, Provisioning, Product Catalogue, Rating & Charging, BRE, Credit Control and Direct Debiting domains etc]- Managed review sessions with customer to finalize project artifacts i.e. Project Milestones, FRS, 3rd party Integration & Business Process… Show more * Telenor PK, Ufone PK, Warid Telecom PKMajor contributions on above projects:- Managed and conducted requirements discovery sessions with customer to finalize project scope, milestones and deliverables of convergent billing system [Billing, Provisioning, Product Catalogue, Rating & Charging, BRE, Credit Control and Direct Debiting domains etc]- Managed review sessions with customer to finalize project artifacts i.e. Project Milestones, FRS, 3rd party Integration & Business Process Flows etc- Release management & deployment on TESTBED- Project progress reviews & status meetings with customer- Issues resolution, negotiation and risk management- Finalized UAT scope and UAT execution Plan with customer. Rollout & monitoring UAT phase - Managed successful cutovers & Post LIVE system health checks and monitoring to gain customer approval Show less

* FLVS USA- Defined project scope, goals, deliverables and milestones.- Developed full-scale project plans and liaising with project stakeholders.- Resource planning, budgeting and developed Plan using MS Project.- Managed project development, QA and iterations from start to finish with incremental sprints using TFS.- Developed and delivered progress reports, proposals, requirements documentation, and presentations.- Proactively manage changes in project scope… Show more * FLVS USA- Defined project scope, goals, deliverables and milestones.- Developed full-scale project plans and liaising with project stakeholders.- Resource planning, budgeting and developed Plan using MS Project.- Managed project development, QA and iterations from start to finish with incremental sprints using TFS.- Developed and delivered progress reports, proposals, requirements documentation, and presentations.- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.- Define project success criteria and disseminate them to involved parties throughout project life cycle. Show less

- Actively involved in solution & architecture design for TAB7 key modules i.e. Billing, Rating, Product Charging, Receivables, Payables, Product Catalog, Taxation, Direct Debit/Credit, GL, Credit Control and BRE etc.- Developed mechanism for seamless integration with 3rd party systems i.e. CRM, Oracle Financials, DWH and Dashboard etc.- Designed data migration tool/adapters to achieve smooth & efficient ETL operations with legacy system.- Performed internal testing and UAT.

- Implementation of Oracle Financials (GL, AR, AP, Cash Management & Fixed Assets), Purchasing and Inventory modules.- Requirements discovery, documentation and signoff from stakeholders.- AS-IS & TO-BE process modeling and GAP Analysis.- Benchmarking and re-engineering of business processes.- Actively involved in UAT, Implementation, data conversion & data migration and end user training.

—ERP development & implementation at EMCO Industries-Designed and developed integrated ERP system comprising of GL & Accounts, Purchasing, Stores & Inventory, Sales & Marketing, Warehouses, HR & Payroll modules.-Defined mechanism for seamless integration among the modules and 3rd party applications e.g. banks & financial institutions.-Requirements gathering and study of existing system.-Documentation of Project Scope, SRS, FS, Business Rules, Conceptual and Technical Design and… Show more —ERP development & implementation at EMCO Industries-Designed and developed integrated ERP system comprising of GL & Accounts, Purchasing, Stores & Inventory, Sales & Marketing, Warehouses, HR & Payroll modules.-Defined mechanism for seamless integration among the modules and 3rd party applications e.g. banks & financial institutions.-Requirements gathering and study of existing system.-Documentation of Project Scope, SRS, FS, Business Rules, Conceptual and Technical Design and Data Modeling.-AS-IS Business Processes modeling and process documentation.-Process improvement, TO-BE process modeling and process mapping.-Managing project scope, change control and escalating issues where necessary.-Coordination with client to ensure that project meets business needs.-Logical & physical data model creation. Show less

—DocComply a Practice Management System for Physicians in USA-Developed speech recognition enabled, n-tier, web based solution which includes Practice Management, Electronic Medical Records (EMR) and Billing.-Development of conceptual & technical artifacts, SRS, FS, system use cases, sequence diagrams & layouts of the Graphics User Interfaces (GUIs).-Test case development and Testing.—Hospital Information Management System for LNH hospital-Developed a complete HIMS… Show more —DocComply a Practice Management System for Physicians in USA-Developed speech recognition enabled, n-tier, web based solution which includes Practice Management, Electronic Medical Records (EMR) and Billing.-Development of conceptual & technical artifacts, SRS, FS, system use cases, sequence diagrams & layouts of the Graphics User Interfaces (GUIs).-Test case development and Testing.—Hospital Information Management System for LNH hospital-Developed a complete HIMS solution to manage outpatient & inpatient operations for LNH hospital. It comprises of patient and bed management, laboratory, pharmacy, radiology, pathology, financial accounting, materials management and HRMS.-Development of conceptual & technical artifacts, SRS, FS, system use cases, sequence diagrams & layouts of the Graphics User Interfaces (GUIs).-Test case development and Testing. Show less