Mohammed Shakeeb Email & Phone Number

Riyadh, Sa

Riyadh

Resume will be shared on request.Responsible for Planning, Managing and Administering Data Center Facilities and Core Technologies. - Quarterly DR exercise and Annual Business Continuity Plan (BCP)- External Audits and SAMA Audits for the Data Center facilities- Data Center Facilities Management (Cooling, UPS, Generators, Fire Alarms, etc.)- Capacity Management- Schneider APC Racks, UPS and Generators- Huawei Modular Data Center, UPS and Generators- VMware ESXi 7.x & 8.x- Nutanix AHV & AOS 6.x- Nutanix Files- Nutanix Kubernetes- Cisco UCS environment- Dell EMC VxRail environment- Dell EMC UNITY Storage- Dell VxRail and Nutanix vSAN- PURE Storage- Dell Recover Points in HQ and DR- Veeam Backup & Replication 11.x & 12.x- Citrix VDI, Citrix NetScalers (ADC), Session Recording- Windows 2016, 2019 Servers- Red Hat Enterprise Linux (RHEL) 7.x, 8.x, CentOS Servers- Red Hat Satellite

Riyadh

Worked as a IT Consultant at Riyad Bank.Role: IT ConsultantLocation: Riyadh, Saudi ArabiaTeam Size: 4Period: Aug 2010 till June 2019No of Citrix XenApp Farms: 4 FarmsNo of Citrix XenApp 6.5 Servers: 110+No of Citrix XenApp 7.15 Servers: 40 Applications: XenApp & XenDesktop 7.15, 6.5, XenMobile Ent 10.7, Citrix NetScaler MPX 8905Operating System: Windows 2016, 2012, 2008 Servers on Windows Hyper-v 2016Hardware: Dell S2D for VDI InfrastructureTechnical Responsibilities: Will be shared on request.

Bengaluru North, Karnataka, India

Client : Capital One (USA)Responsibilities:• Creation of Run Book for the Capital One Finance (COF) and Capital One Auto finance (COAF) & Capital One Bank Citrix Environment comprising of 8 Farms.• Responsible for the OBS (Online Banking System) Project Transition for Citrix• Managing Citrix Servers both Virtual and Physical• Managing Citrix licensing server and Web interface servers• Upgrading Presentation Server 4.0 to Citrix XenApp 5.0 on 7 Farms• Involved in the Citrix Capacity Management by generating the Application usage, Server availability reports through the Reporting Manager for the client to plan accordingly while implementing news software’s on the existing production farm• Provided a fix for Citrix IMA Service Hung issues and reduced Citrix Servers down time• Working with the Latency issues on Servers and Applications on the Farms• Working on the Problem Management for persistent issues• Removing the Datastore Inconsistencies• Provided a fix for Corrupt User Profiles on Citrix Servers which helped in drastically reducing unnecessary tickets/work orders to the Wintel team• Technical assessment of Incidents, Service Calls and RFC’s resolved by the Level 2 team, preparing SDR (Service Delivery Reports)• Actively involved in problem, change and release management• Preparation of Technical Support Guides to formulate troubleshooting tips and procedures for efficient and faster service delivery • Keeping a watch on the SLA compliance of the team• Formulated the Project Operations for Citrix team as per ITIL frame work• Assisting our on-site counterparts with the planning and scheduling projects• Hosting and Leading calls with Account Management Team and the Customer during the periodic review and Technical Escalations on Citrix• Owning the Planned/Unplanned outages and driving the operations to zero or minimal business impact.• Building an Internal Training team and Programs with in-house Talent thus saving training costs

Bengaluru South, Karnataka, India

Client : Pfizer, Delphi, ONSEMI, Tetra Pak & EricsonRole : Systems Engineer & Transition LeadTeam Size : 8Application : Citrix Metaframe Server 3.0, Citrix Presentation Server 4.0, Citrix Access Gateway, Microsoft Softgrid 4.2Farms : 13 (Including all clients)Number of Servers : 229O.S : Windows 2003Tools : Peregrine, HP OVSDResponsibilities : • Supporting Citrix Infrastructure for client on a global environment (US, EMEA, APAC) to provide L2 & L3 support on technical issues remotely.• Building and configuring new Presentation Servers in the Citrix Farm as per the client requirements• Working on the security vulnerabilities reported by the client identified on the environment• Management and administrations of Citrix Presentation Servers, Web Interfaces, Citrix NetScalers• Publishing of new applications, coordinating with application team to troubleshoot and fix issues on published applications.• Testing of Citrix patches on Development Farm before updating them in Production Servers• Managing and troubleshooting Soft Grid infrastructure• Packaging windows based application on Soft Grid Sequencer.• Streaming applications to the citrix member servers using SGVAS.• Was responsible to get the Knowledge Transfer from the client and train the team back in Hewlett Packard• Was responsible to handle the escalations from the client side and make sure that all these high priority issues were resolved• Preparation of Technical Support Guides for end users to formulate troubleshooting tips and procedures for efficient and faster service delivery• Working on with the Incident management, Capacity management, Change management and Problem management as per the client infrastructure requirements and enhancements.

Mba, Human Resource

Bca, Information Technology