Monique King Email & Phone Number

Manage a queue of delinquent accountsHandle inbound and outbound callsEnsure all account activity is properly documentedPerform medium to heavy skip tracing utilizing tools including TLO & AccurintComply with internal and federal policy & proceduresPromoted from Collector II in 7 months

Grand Prairie, Texas, United States

• Oversee daily operations such as accounts receivables and payables.
• Manage orders ensuring completion in timely manner.
• Established, optimized and enforced business policies to maintain consistency and high-quality standards across operations.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Capitalized on social media platforms such as Instagram to increase market awareness reaching over 20.2K accounts.

Keller, Texas, United States

• Managed 95 School accounts communicating inbound/outbound via email and telephone.
• Maintained database by updating and entering new client account information.
• Processed and reviewed invoices and contracts for deficiencies before securely emailing them to clients.
• Marketing outreach to successfully maintain new and recurring client accounts.
• Contributed marketing ideas and business strategies that improved company operations.
• Generated revenue growth through creating ratio spreadsheets that effectively streamlined communication.

Dallas/Fort Worth Area

• Photographed high-quality images for both print and internet distribution.
• Inspected proofs to verify quality of prints and need for adjusting and retouching.
• Consistently provided exceptional customer service for preschool directors and parents.
• Organized and properly completed paperwork in timely manner.
• Assembled equipment and ensured all supplies are available on picture day.
• Troubleshoot and find technological solutions for Nikon camera, computer software and Canon printer.

LSU Student Media

• Promoted from Production Assistant to Production Director.
• Operate cameras, the teleprompter, and audio switchboards for studio productions, which include news, sports and entertainment.
• Train and hire production assistants as well as review and approve their timesheets.
• Direct shows by simultaneously communicating with Production Assistants via headset, ensuring that the correct camera and graphics is on air, making sure audio levels are correct and that the teleprompter operator.
• Notable events directed include 2015 Louisiana Gubernatorial debate at LSU and live LSU Football Pre-Game shows.

Baton Rouge, Louisiana Area

• Ran social media campaigns for Volunteer LSU service events including Health & Wellness, Youth & Education, Disaster Recovery & Response and much more.
• Promoted service events created for the community through Instagram, Facebook, Twitter, and email.
• Composed weekly emails to over 4,500 recipients including community members, affiliated companies and VLSU members.