Wisam Mshati Email & Phone Number

Toronto, Canada Area

https://www.mshati.caVideo production services include:- Corporate and customer-facing videos• Aerial videography & photography (Licensed UAV Pilot)• Proficiency in Adobe Premier Pro, After Effect and Photoshop• Videography, audio mixing and green screen video production• Real estate marketing content• Video product reviews (Amazon and YouTube)• Customer facing training videos• Small business social media content

Toronto, Canada Area

• Product owner for the Canadian tax research online (IntelliConnect) and offline channels, in addition to launching the IntelliConnect mobile site and the new Wolters Kluwer eReader app.• Develop detailed product roadmap and strategy for IntelliConnect Canada, leveraging user feedback, research, market analysis and market trends.• Guide the in-house and global development and operations teams to prioritize and communicate the business requirements clearly.• Work closely with all departments and act as the 'hub of the wheel' to champion success across the organization.• Use analytical and content knowledge to develop business plans for new product releases.• Run and review various application usage reports and other analytical data to capture any opportunities/improve usage and user experience as well as ensuring the KPIs are met.• Analyze monthly usage reports to identify possible at-risk accounts and to maintain and increase the retention rate.• Manage relations with external partners and customers to ensure satisfaction as well as validating new idea, features and/or products.• Train and advise the Canadian sales team on how to present Wolters Kluwer’s products to specific segments and how to overcome objections.

Toronto, Canada

• Worked with and trained national accounting and law firms as well as government agencies across Canada.• Designed scalable training strategy for blended and online learning courses; conducted needs analysis to determine content scope, learning objectives and optimal delivery methods. Developed training resources (e.g., Quick Reference Cards, Product Manuals, Adobe Captivate e-learning tools, Training Videos).• Conducted needs assessments to establish business goals and related learning priorities for implementing software; applied change management best practices to develop training and communication strategies tailored to client objectives.• Worked closely with Product Management and acted as the voice of the customer, channelling all feedback from sessions to improve product adoption and enhance the customer experience.• Monitored customer usage and conducted pre and post session check-ins with tax customers to help increase product usage.Implementation responsibilities:• Led multiple, small to mid-size customer implementation projects.• Provided direction and was the primary point of contact for implementations and managed customer expectations

• Prepared training material to new clients and provided online and/or on-site training sessions.• Technical support and remote assistance.• Was the bridge between the clients and developers to add features or customize company software and tailor it to the client’s needs.• Account Management: Managed assigned accounts and acted as the first point of contact for all their needs.

• Displayed comprehensive ability to process and distribute Title IV Financial Aid and non-Title IV financing.• Managed day-to-day planning, operation and problem-solving to ensure daily and monthly goals were met.• Identified opportunities to enhance processes and increase efficiency; worked closely with supervisor and business analyst to improve and update used systems.

• Trained instructors and staff on using systems and provided technical support in person and remotely• Implemented and tested required software for the institute and held training sessions for staff and faculty• Analyzed IT requirements, gave advice on the use of IT for the institute and purchasing systems where appropriate.• Determined the institute's requirements, planning the resources needed and tested, installed and monitored new systems.• Created and administrated student computer lab and faculty offices networks and followed up with customer support and training.

• Advised and educated clients on different banking aspects as per their requirements and needs.• Followed up with new and existing customers and built long term relationships. Achievements:• Excellence in customer experience award: Two times Raving Fan award.

Bachelor Of Science (B.S.), International Business

Diploma, Business Administration; Business Studies