Wisam Mshati Email & Phone Number

Toronto, Canada Area

• https://www.mshati.caVideo production services include:- Corporate and customer-facing videos
• Aerial videography & photography (Licensed UAV Pilot)
• Proficiency in Adobe Premier Pro, After Effect and Photoshop
• Videography, audio mixing and green screen video production
• Real estate marketing content
• Video product reviews (Amazon and YouTube)

Toronto, Canada Area

• Product owner for the Canadian tax research online (IntelliConnect) and offline channels, in addition to launching the IntelliConnect mobile site and the new Wolters Kluwer eReader app.
• Develop detailed product roadmap and strategy for IntelliConnect Canada, leveraging user feedback, research, market analysis and market trends.
• Guide the in-house and global development and operations teams to prioritize and communicate the business requirements clearly.
• Work closely with all departments and act as the 'hub of the wheel' to champion success across the organization.
• Use analytical and content knowledge to develop business plans for new product releases.
• Run and review various application usage reports and other analytical data to capture any opportunities/improve usage and user experience as well as ensuring the KPIs are met.

Toronto, Canada

• Worked with and trained national accounting and law firms as well as government agencies across Canada.
• Designed scalable training strategy for blended and online learning courses; conducted needs analysis to determine content scope, learning objectives and optimal delivery methods. Developed training resources (e.g..
• Conducted needs assessments to establish business goals and related learning priorities for implementing software; applied change management best practices to develop training and communication strategies tailored to.
• Worked closely with Product Management and acted as the voice of the customer, channelling all feedback from sessions to improve product adoption and enhance the customer experience.
• Monitored customer usage and conducted pre and post session check-ins with tax customers to help increase product usage.Implementation responsibilities:
• Led multiple, small to mid-size customer implementation projects.

• Prepared training material to new clients and provided online and/or on-site training sessions.
• Technical support and remote assistance.
• Was the bridge between the clients and developers to add features or customize company software and tailor it to the client’s needs.
• Account Management: Managed assigned accounts and acted as the first point of contact for all their needs.

• Displayed comprehensive ability to process and distribute Title IV Financial Aid and non-Title IV financing.
• Managed day-to-day planning, operation and problem-solving to ensure daily and monthly goals were met.
• Identified opportunities to enhance processes and increase efficiency; worked closely with supervisor and business analyst to improve and update used systems.

• Trained instructors and staff on using systems and provided technical support in person and remotely
• Implemented and tested required software for the institute and held training sessions for staff and faculty
• Analyzed IT requirements, gave advice on the use of IT for the institute and purchasing systems where appropriate.
• Determined the institute's requirements, planning the resources needed and tested, installed and monitored new systems.
• Created and administrated student computer lab and faculty offices networks and followed up with customer support and training.

• Advised and educated clients on different banking aspects as per their requirements and needs.
• Followed up with new and existing customers and built long term relationships. Achievements:
• Excellence in customer experience award: Two times Raving Fan award.

Bachelor Of Science (B.S.), International Business

Diploma, Business Administration; Business Studies