Serve as the QA for the TRAMS application implemented at the FedEx Hub in Memphis, Tennessee.Gather Requirements and process flows to build and customize test plans and test cases, specific to each End User(s) primary job function.Create test plans to ensure full coverage of all requirements including all functional, integration and regression testing.Provide leadership and support during UAT.Prepare daily reports for management during UAT.

Lead and directed projects to implement order management system at two sheet feeder plants. The business set aggressive timelines for both projects. Each project was completed on time, required managing a team of over 30 individuals. The total cost of the each project was $600,000 and saving each plant $200,000 in tangible benefits each year.Coordinated development of an ordering site for the Marketing department which gave sales representatives the ability to order marketing material from an online store created in SharePoint. Steered project which allows the business to easily identify market segments for each customer. Improved identification of market segments facilitated the business in having a better knowledge of the needs of each customer. Support person for four business applications. Each application used daily by over 300 users.• UAT Testingo Coordinate User Acceptance Testing (UAT) activities.o Develop Test Plans.o Completed initial User Acceptance Testing before turning the testing over to the end user.o Review and approve test results. Facilitates the EDI setup for customers which includes working with the customer to gather requirements and working with the various internal information technology resources. Responsible for any new SharePoint site requests from the business. This includes gathering the requirements from the business and working with IT to have the site created within five days of the request. After the site creation training is provided to the business. Support and monitor International Papers iFreeway reporting system. This system is critical to the business due to the data that is feed into iFreeway from various order management systems. The system is accessed by over 300 users a day.

Lead the information technology department in accordance with organizational policies and goals. Evaluating, planning, and recommending changes to the current and future network requirements to meet the organization’s needs. Ensure proper functioning of company’s information processing system and making upgrades as necessary. Assisting business operations in the utilization of information systems to improve efficiency. Setting up, configuring, and supporting internal and external networks. Maintaining all systems, applications, security and network configurations. Leading and directing outside consultants on various projects and insuring that those projects are done on time. Working with end users to evaluate and solve technical problems. Report to top management and the owner.

Outsourced services to consult with small business clients for IT systems and software. Evaluate, recommend and implement new hardware and software for the firm. Full budgetary responsibility for developing and managing IT department budget. Key Contributions Consulting for Small Business Clients: • Evaluation of current networks and software for medical, financial, marketing and homebuilder clients. • Consulted with doctors’ offices for client billing software including regular evaluations to verify that patient billing was correct. • Evaluate, recommend and implement hardware and software upgrades to clients to enhance business productivity with the most cost effective solutions. • Conducted network security audits. • Created network security policies. • Audited wireless access points and checked for rogue access points. • Billed over 25 hours per month on behalf of Watkins Uiberall in client consulting. • Network Design for multiple clients with businesses ranging from 6 to 20 employees. Key Contributions as Systems Administrator: • Instrumental in developing and implementing Business Continuity and Disaster Recovery Plan for firm. • Implemented and migrated Microsoft Windows NT domain, moving from Novell network. • Managed creation of Data Center, including monitoring and security. • Implemented firm Help Desk to improve the response time to user problems. • Instrumental in providing consulting and technical resources for small business clients. • Key member of web development team for firm website. Provide support for updating website information. • Created company policies and procedures firm security, email and Internet usage. • Develop training material and led training sessions for staff. • Implemented and maintain Veritas Backup 9.1, along with the installation of ADIC tape library. • Managed implementation of EMC CLARiiON CX400.

Hired to maintain AS400 Server, oversee network and provide support to desktop users across two branches. Key Contributions: • Worked with outside consultants to implement Novell network. • Created Help Desk to log user questions. • Implemented Windows Operating Systems at the desktop level. • Created training material for users.