Michael Henke, Ains Email & Phone Number

Edina, MN

• Train new hires about the Customer Experience program and how to navigate our Customer Relationship Management system (Salesforce).
• Create and run reports and dashboards for multiple departments regarding the complex data in Salesforce.
• Assist Salesforce development team with story creation, testing and user training.
• Create training documents to help assist users with Salesforce.
• Help assist departments with Journey Mapping creating and execution.
• Point of contact person for the employee recognition program, Customer Choice awards.

• Choose fans to participate in and/or win marketing activities during a hockey or lacrosse game.
• Escort fans to lower levels of arena
• Explain rules of activity once waivors are completed
• Set-up activities on ice/field surface
• Help run the activity when assigned to
• Help promoted the Minnesota Wild at various community events around the Twin Cities

Minneapolis, MN

• Greet Guests to Target Field
• Assist Fans around Target Field
• Supervise part-time staff during games and events
• Help assist Manager of Guest Services with various projects and tasks
• Help maintain a family safe atmosphere around Target Field

Greater Minneapolis-St. Paul Area

• Coordinate workflow for Return Deposit operators and Return Deposit Collection operators.
• Process return deposited items to the proper checking or savings account, mortgage, consumer or commercial areas, Express Teller Users, other financials, TCF branches and internal departments, for all bank regions.
• Correctly teach operators about mistakes made while processing and how to prevent in future.
• Research and establish holds on accounts when receiving notifications of large return deposited items from other financial institutions.
• Maintain compliance with Regulation CC by evaluating and administering maintenance to accounts as needed before processing return deposited items.
• Notify Loss Prevention of any kiting suspects, accounts with items returned for the reason of account closed, and accounts with NSF or suspicious activity.

Minneapolis, MN

• Print, cut and process season tickets, phone and web orders
• Sell tickets at advance sales ticket windows
• Prepare all ticket centers for game days, including stocking of booths, stanchioning off areas for lines, filling kiosks with materials
• Assist the Call Center with incoming calls during busier times
• Day to day maintenance of Ticket Office
• Help customers by answering questions regarding ticket policies

Minneapolis, MN

• Greet Guests to Target Field
• Assist Fans around Target Field
• Supervise part-time staff during games and events
• Help assist Manager of Premium Services with various projects and tasks
• Help maintain a family safe atmosphere around Target Field
• Check in Event Suites, Corporate Suites and Skyline Suites every few innings, making sure companies/attendants are enjoying their suites

• Greet Customers
• Assist Fans around the Terrace Suites, and the H.H.H. Metrodome
• Watch over Terrace Suites during game
• Help maintain a family safe atmosphere
• Set-up personal box suites for renters
• Check in suites every few innings, making sure companies/attendants are enjoying their suites

Bachelor Of Science, Business Administration

Associate In Science, Business

Diploma, Generals