Mikhail Shepelev ♟ Email & Phone Number

Tallinn, Harjumaa, Estonia

Tallinn, Harjumaa, Estonia

As a software engineer at a company that delivers software solutions to professional sport organizations, my primary responsibility is to help develop and maintain several internal product applications. This involves working with a team of software engineers on both the backend and frontend of these applications. My goal is to ensure that these products.

Tallinn, Harjumaa, Estonia

As a Quality Analyst, I was promoted to a leadership position where I was responsible for managing a team of approximately 20 people. My primary responsibility was to oversee the team's performance, including their customer service skills and problem-solving abilities. In addition to managing the team's day-to-day operations, I focused on improving the.

Tallinn, Harjumaa, Estonia

Following my experience in customer support, I was promoted to a junior quality analyst role. In this position, my primary responsibility was to oversee and support customer support advisors. I provided guidance and training to help advisors solve complex issues and improve their customer service skills through workshops and training sessions. Another key.

Tallinn, Harjumaa, Estonia

As a customer support representative for smart devices, I was responsible for assisting customers with any issues they experienced with their devices. I worked by phone and chat, providing troubleshooting assistance, answering questions, and offering guidance to help customers get the most out of their devices. My goal was to provide excellent customer.

Java From Scratch, Certificate

380.5 hours total: 1. Introduction to java programming - 158 hours (Java basics, design patterns, software testing) 2. The developer's.

Phd School, Physics

Master'S Degree, Physics, Master'S Degree Diploma

Bachelor'S Degree, Management, Bachelor'S Degree Diploma

Bachelor'S Degree, Physics, Bachelor'S Degree Diploma