Michael Sherrillo Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

Chicago, Illinois

Greater Chicago Area

Led successful SaaS implementations and client trainings for billing, expense management, and payment processing campaigns coordinating projects and deadlines in an Agile SDLC environment. • Developed and managed project plans and served as trusted resource for clients.• Performed client training, account management, and technical support for new projects.• Proactively identified project risks and communicated them to internal and external stakeholders.

Implementations, Managed Services, and Product Testing on Oracle platform and point-of-sale infrastructure; monitored transactions and accounting, and acted as liaison between client and IT teams for escalated issues.• Handled training and Oracle/POS interface and IT support for all 150+ Metra train conductors. • Created programs, lesson materials, and presentations on software modules and upgrades. • Dept. social media coordinator, wrote blog entries and edited submissions to… Show more Implementations, Managed Services, and Product Testing on Oracle platform and point-of-sale infrastructure; monitored transactions and accounting, and acted as liaison between client and IT teams for escalated issues.• Handled training and Oracle/POS interface and IT support for all 150+ Metra train conductors. • Created programs, lesson materials, and presentations on software modules and upgrades. • Dept. social media coordinator, wrote blog entries and edited submissions to nat’l. conferences. Show less

Led a team at Ashford University that scrutinized and processed intake documents, managed student enrollment and onboarding, and flagged potential fraud.• Specialized in developing standard operating procedure improvements for SaaS onboarding.• Performed in-depth research, analysis, validation, and training in client documentation.• Handled escalated client issues and concerns to improve client retention.

Greater San Diego Area

Greater San Diego Area

Staff of 20 reporters and 4 office personnel for hyper-local online community magazine. o Performed all hiring, training, publication scheduling, and editing to AP style.

Greater San Diego Area

Staff of 12, oversaw campaign development, lead generation, sales tracking, and CRM management. o Created internal scripts and marketing materials for staff and coordinated client issue resolutions.

Master'S Degree, Literature

Bachelor'S Degree, English Language And Literature, General

Activities and Societies: Men's Crew Team, Theta Chi