Michael Shipman, Mcitp Email & Phone Number

I work at SimpleSharepoint, a division of Rego Consulting as a Microsoft Gold Partner, and a premiere SharePoint consulting firm as a Senior SharePoint Engineer.SharePoint: • Comprehensive experience in all versions including 2019 and Office 365• Proficient in customizing SharePoint using JSON coding• Troubleshooting and resolving end-user issues• Designing, implementing, and maintaining SharePoint infrastructuresInfowise Ultimate Solutions: • Gold Partner status, offering end-to-end support and expertise• Design Apps and implement business processes using Infowise Ultimate FormsPower Platform: • Proficiency in Office 365 encompassing PowerApps, Power Automate, and Power BI• Expertise in implementing and managing a Microsoft Power Platform Center of Excellence (CoE)Skills Update: • Continuous skill enhancement and staying up to date with the latest SharePoint tools and technology

Randolph, Vt

As a SharePoint Engineer with SimpleSharepoint, a Microsoft Gold Partner and a leading SharePoint consulting firm, I gained extensive experience and advanced skills in managing data across numerous platforms. Key Achievements:• Effectively managed and maintained over 100 SharePoint servers, ensuring seamless operation and optimal performance.• Utilized helpdesk systems to manage and successfully resolve support tickets for international clientele, leading to satisfactory customer service and problem resolution.• Devised SharePoint portals, proficiently developed applications, and provided adept solutions and professional consulting to clients, including advanced search display configurations.• Adept in analyzing technical issues and delivering prompt resolutions, aiming to minimize work disruptions and enhance system efficiency.• Demonstrated ability to communicate effectively with clients, understand their requirements and provide corresponding solutions, enhancing client relationships by providing customized customer service.

Operating Systems• Proficient in Network Operating Systems: Microsoft Windows Server (2012 R2, 2012, 2008 R2, 2008).• Expert in implementing and managing VMware vSphere™ environment.Server Applications• Comprehensive experience with Microsoft Active Directory Domain Services, Group Policy Objects, Exchange, SharePoint, Terminal Services.• Proficient in managing Windows Software Update Services (WSUS), Internet Information Services (IIS), DNS, DHCP.• Skilled in storage server setup, file services, print services, server management, RAID Storage Technologies.• Experienced in ensuring network security through deployment of Network Access Protection, and Remote Desktop Services.Network and System Monitoring Tools• Skilled in network Monitoring tools including Veeam Backup & Replication, Symantec Endpoint Protection.• Extensive experience in handling enterprise level applications like AirWatch Enterprise MDM, Malwarebytes Enterprise, and Trend Micro Security Suites.• Proficient user of SolarWinds for network analysis and troubleshooting.Network Hardware• Skilled in managing switches, routers, and access points by Cisco, Meraki, HP, SonicWALL, as well as VLANs.• Experience with load balancers, fiber optic lines, and managed UPS systems.VoIP Technologies• Proficient in the use of Cisco VoIP Technologies: Cisco Call Manager, Cisco Unity, Cisco WebEx (Meeting Center, Training Center, Support Center, and Event Center).Programming Languages• Proficient in Microsoft Command Line, PowerShell, Power CLI, with the ability to handle scripting and automation tasks.• Basic understanding of web development languages • JavaScript, HTML, XHTML.

I was responsible for supporting end-users, web server and various administrative tasks. I provided ongoing support to systems and end-users, and conducted employee training for new and current employees. I consulted with Burger King Franchisees about concerns, praises, and questions related to IT. I worked with Burger King, Board of Directors on operational and administrative tasks. Administrated and supported two Linux web servers, Microsoft Windows 2000, and Exchange 5.5.Key Achievements:- Web Site Redesign Project completed redesign to website; worked together with Director of IT to complete this task. Project took about 4 months to complete.- Negotiated special pricing with both Gateway and Dell to create special franchisee web portal Burger King Franchisees could get special discounted computer pricing.- Facilitated donations by Gateway and Dell of all their computers used at Burger King’s Annual Conference held in Las Vegas, NV to Burger King Franchisees.