Michael Shirey Email and Phone Number

Spearheaded the development of new products by deeply understanding customer needs through market research and aligning with larger business objectives. Collaborated with marketing to create effective release plans and guided development teams to ensure design decisions met customer expectations and business goals.*Captured 20% market share in Florida by identifying customer needs and launching 6 new targeted cloud-based products built by partnering with other product managers, marketing, and sales*Surpassed FY22 sales forecast by 6% ($13M in revenue) through strategic alignment of 4 new National cloud-based products with business objectives*Secured $11M in FY22 revenue by maintaining legacy products based on ongoing customer feedback*Solely responsible for on-site and virtual client support and relationship management for K-12 Flagship program grades K-12*Developed strategic roadmap for assessment features using actionable market feedback*Directed five years of comprehensive customer research through surveys, focus groups, and interviews*Worked directly with Product Managers from Higher Ed and International divisions to align support processes

Executed project deliveries against key milestones within budget through detailed project plans. Led updates to flagship platforms within an Agile framework and managed the development of new mobile applications.*Managed off-shore vendor communications for mobile app projects throughout development*Led cross-functional teams in new project planning processes implemented by the PMO*Managed development of 3 new cloud-based applications with domestic and off-shore developers*Created production guides to transfer development responsibilities of repetitive tasks to offshore resources

Improved customer experience by analyzing web traffic patterns and providing direct customer support. Hands-on development of websites, developed wireframes, and compiled requirements for features from the business.*Implemented repeatable web analysis using WebTrends and generated reports for over 100 websites *Led support sub-department for multiple K-12 and home technology products; supervised seasonal support employees*Orchestrated the creation of a groundbreaking Math quiz engine with thousands of reusable questions*Provided on-site installation and training for products in the workplace and education institutions