Shane Hokanson Email & Phone Number

Orem, Utah, United States

Provo, Utah, United States

Strategically led new initiatives, problem-resolution with end-users, multiple VMware environments, and the implementation of an inventory and document control system.• Implemented a document control system from the ground up. Presented the results to the owner of the company, showcasing and highlighting the benefits of the improved system.• Constructed an inventory management system in the absence of a formal tracking method. Reduced shrinkage and costs from unaccounted for inventory, as well as reduced labor hours.• Closely tracked and monitored escalated IT issues. Quickly resolved issues and maintained high levels of stakeholder satisfaction.• Facilitated comprehensive training for newly hired team members. On-boarded and strengthened the technical knowledge and skills of individuals new to the team.

Salt Lake County, Utah, United States

Championed the storage, management, and tracking of corporate documents. Installed standards that aligned with the organization's requirements and overall needs.• Stored and tracked documents, ensuring all copies were controlled and adhered to internal corporate document management procedures and CAP regulatory requirements.• Efficiently and effectively tracked newly created documents alongside the laboratory team. Ensured proper storage and nomenclature was consistent throughout the development process.• Facilitated training sessions for newly hired team members on the document control system/procedure. Strengthened awareness and correct usage of the system.

Salt Lake County, Utah, United States

Directly oversaw and coached 12 team members in the fast and accurate resolution of problems. Handled escalated issues and provided a supportive and knowledgeable link between clients and the laboratory staff.• Coached and supervised the activities of 12 team members tasked with solving end-user/client issues. Enhanced knowledge and efficiency of the troubleshooting/issue resolution process.• Maintained a supportive and informative link between clients and the laboratory team. Frequently and transparently communicated between all stakeholders.