Michael Shrader Email & Phone Number

Virginia Beach, VA, US

Sammamish, WA, US

Collaborationroom.AI is a next generation Communication and Engagement platform. Our patented browser-based product uses live video, live audio, and monitor mirroring to address today's issues regarding associate engagement, collaboration, productivity, retention, and security/compliance. Developed by industry experts through feedback from management.

• Independent Consulting Agency providing assessment, analysis, recommendations, and implementation specific to customer contact experience strategy, sales, marketing, technology, and operational improvements. Many.
• Strategic assessment and implementation of technology and operational enhancements for mid-size BPO winning large multiyear Healthcare support project.
• Strategy development for subprime financing company for transition to more regulatory compliant model and sale to industry leader.
• Contact Center technology assessment and selection for large global BPO enabling existing client expansion of services.
• Sales Development, lead generation, executive introductions for AI and cloud technology companies.
• Assignment with leading global BPO to develop and mentor front line management at showcase facility supporting leading military financial services account.

Guatemala, Guatemala, GT

Identify and close opportunities for technology services and staff augmentation. In charge of full cycle sales to include prospecting, closing, managing new customers on-boarding process, maintaining a balanced pipeline of prospective accounts, and reporting sales-related activities within Salesforce CRM. - Placed multiple developers for digital marketing.

Calabasas, CA, US

• Full cycle sales for cloud based CCaaS provider of AI/ML Contact Center solutions.
• Recruited by members of founding team to sell new CCaaS technology platform
• Grew European Partnership from 1 Client and 10 licenses to multiple partnerships running 6 programs and over 400 licenses in Europe and LATAM including Telefonica and Orange
• Negotiated multiple year 800 licenses commitment with mid-tier BPO totaling $3MM in revenue
• Signed 3 new SMB Clients to initial one year POC licensing agreements

Kansas City, Missouri, US

OPSIFY provided outsourced Contact Center Services focused on emerging industries: ecommerce, EdTech, FinTech, gaming and technology. Part of Executive Team to build and grow a new Business Process Outsourcing (BPO) organization to lessen dependence on one existing Client. I immediately created a new Client Services group to retain and grow business. This.

Irvine, CA, US

Alorica is a major Global Business Process Outsourcer with 100,000 employees in 100 locations in 14 Countries. I was recruited to strengthen and retain the Account Management relationship with 2 large communications sector clients, both driving over $20 Million in annual revenue. ► Overall P&L responsibility to retain and grow two of the company’s top 10.

Hamilton, Bermuda, BM

Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle, valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability. As a pre-IPO company, Afiniti was valued at $1.6B in 2020. I was invited by the.

Washington, District Of Columbia, US

Originally a roll up of several companies that led to a successful IPO, Telespectrum was a North American provider of Contact Center and Direct Marketing services. After a buyout, privatization and recapitalization it had become a distressed property. I was approached by a global Executive Search firm with the challenging opportunity to become the 7th CEO.

Mclean, VA, US

Capital One is a leading Fortune 500 analytics based Financial Services Company with a well-known brand and tagline “what’s in your wallet”?Due to my experience and success at Sprint and Gateway in building and leading multi-channel direct sales and branded customer experiences, I was specifically pursued by Capital One through a Leading Global Recruitment.

Overland Park, Kansas, US

Sprint was a Fortune 500 Telecommunications Carrier and first to install a Nationwide 100% Fiber Optic Network. The company was Marketing & Sales oriented running high visibility advertising and promotional campaigns.I was originally hired to lead SMB Sales and after 6 months promoted to lead Consumer Teleservices. Identified as High Potential, I rotated.